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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00045575 |
Description Activated On: 3/18/2026 11:21:48 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Under the close supervision of a professional supervisor, is responsible for providing a full range of vocational rehabilitation services to individuals who are deaf or hard of hearing to assist them in obtaining gainful employment. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Develops and maintains referral sources in both the hearing and deaf communities by personal contact to assure that potential vocational rehabilitation customers are identified. Obtains preliminary information pertinent to the referral of persons with disabilities for vocational rehabilitation services. Accesses and updates participant records using a web-based application. Uses sign language, American Manual alphabet and other forms of manual communication to communicate with customers or to serve as a liaison among customers, physicians, employers or others involved in the vocational rehabilitation process. Conducts a comprehensive face-to-face interview with the applicant to gather relevant information regarding the nature of the disabling condition, educational and employment history, psycho-social factors, and other data needed to initiate the vocational rehabilitation process. Explains eligibility requirements, scope of services, confidentiality, appeal rights and determines next steps with the applicant and other appropriate parties. On the basis of medical, psycho-social, vocational and client information, determines the applicant’s potential for vocational rehabilitation. Guided by legislation, regulations and agency policy, utilizes professional judgment, consultation as appropriate with related professionals and the customer’s participation. Arranges for and approves expenditures associated with medical, psychological, psychiatric, physical or other evaluations as part of determining potential for vocational rehabilitation. Coordinates the delivery of these services through completion and assures vendor payment. Evaluates, in conjunction with a professional consultant, the information, which has been obtained to ascertain the applicant’s potential for rehabilitation and eligibility. In consultation with the client, and other appropriate interested parties, determines an appropriate vocational goal and develops a mutually agreed upon Individualized Plan for Employment to achieve the established vocational goal. Identifies customer and agency responsibilities, authorizes services to be provided, and similar benefits to be utilized to achieve the rehabilitation plan. Enters cost service information into a service authorization through CWDS (Commmonwealth Workforce Development System). Reviews and customizes online letter used to inform participants about services authorized. Accesses open encumbrances online. Views invoices and reimbursements online and cancels if necessary. Determines what customer equipment needs to be tagged and enters this information into the online service authorization. Searches for and reviews service authorizations for approval. Coordinates the delivery of planned vocational rehabilitation services and associated interpreter services and provides counseling, guidance and placement assistance as needed to assist the customer in achieving the established vocational goal. Make referrals for appropriate services through the CWDS. Maintains, evaluates and documents customer progress through the vocational rehabilitation process and makes appropriate rehabilitation plan amendments to enhance the opportunity for customer success. Prepares case records and reports in accordance with current policy and procedures. Enters case notes into CWDS in a timely manner so they can be viewed/shared. Follows up with the customer to determine the appropriateness of case closure. Generates correspondence as needed within CWDS. Completes all applicable forms within CWDS to complete and maintain the electronic case file. Provides professional vocational rehabilitation services and maintains liaison with community service providers to assure that service programs address customer needs. As necessary, provides technical and professional guidance and assistance concerning agency programs, procedures and services and maintains an active liaison relationship with the deaf community. Contacts employers to enhance placement opportunities for disabled customers. Performs related work as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Eligibility, IPE approval, approval of service expenditures and closure decisions are performed by the Counselor. A review of counselor casework is conducted by the supervisor on a quarterly basis to ensure adherence to agency guidelines, goals and objectives. In some cases, more frequent supervisory review and approvals may be required. Expenditures for services which are classified as sole source, individual consideration or those requiring a waiver for training or financial eligibility must receive signatory review by management. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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