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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00052511 |
Description Activated On: 6/17/2025 10:29:20 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Performs public service dispatching work which involves receiving, dispatching, and coordinating information and processes in the Harrisburg Centralized Dispatch Center in addition to performing a variety of general support duties related to communication activities, including record keeping, typing, and filing. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Answer all telephone lines and provide information, answer questions, and refer calls to appropriate personnel. Hear, understand and relay radio and telephone messages. Operate Radio System to relay and receive information to/from State Game Wardens (SGWs), Land Management Group Supervisors (LMGS), and other PGC Personnel. Use a computer-aided dispatch system (CAD) to receive and process emergency/non-emergency calls from the public, PGC Personnel or other emergency/non-emergency services. Use various office software packages including all Microsoft Office applications proficiently. Input information into CAD system by creating incidents for assignment to appropriate personnel for action and/or documentation. The CAD incident system includes, but is not limited to, maintaining the status of regional office staff. Record: Traffic Stops, Search Warrants and Arrest Warrants for State Game Wardens. Coordinate communications between multiple units, agencies and jurisdictions; maintains contact and monitors status of SGWs, LMGS, field units and staff. Record, prepare and disseminate special CAD related projects for the supervisors. Operate Clean & JNET for purposes of running various queries for Game Commission personnel and other agencies as requested. Request and/or confirm wanted, missing, and dangerous person "hits" via the CLEAN system. Modify information on warrants and cancel warrants as are generated by the CLEAN system. Establish and maintain hard copy files to document activity on the CLEAN system. Maintain a CLEAN Query Log for Criminal History Requests by personnel for CLEAN Audit. Operate mapping software to retrieve information on SGW car locations and history on their locations as needed. Operate the PGC Dashboard to retrieve information regarding bear, elk, bear capture, game law violation, and permit information. Able to retrieve hunter education certification. Operate Pennsylvania Automated License System (PALS) through the secure Administrative website to retrieve hunter license information such as active privileges, harvest information, etc. Navigate through multiple computer screens by use of a computer mouse or other standard method in order to input, verify and correct data. Briefs the relief dispatcher of significant activities or prior shift and all active incidents. Communicate clearly and effectively in oral, written and data entry formats. Participate in mandatory training programs as required. Performs other related duties as required Essential Functions Motor Skills and Flexibility See, read and understand policy and procedure manuals, reports, memorandums, other written materials and maps Input information into computer through use of a keyboard React and move rapidly from a sedentary to active position in response to environmental or duty-related situations or events Be able to sit and/or stand for long periods of time Lift and carry up to 20 pounds Hear spoken or recorded information Speak in a clear, concise, audible manner Frequently assume a variety of bodily positions and postures for long periods of time to include sitting, standing, bending, reaching, leaning, pushing, pulling, grasping, turning, twisting, lifting and the wearing of headsets Operate all equipment, such as telephones, radios, audio/visual devices, computer or workstation keyboards, mouse, paging system, emergency warning system and emergency radio warning system Type on computer keyboards while reading from protocol and/or talking on the radio and operate mouse while conversing on the radio and/or telephone. Preform required duties for extended periods of time, to include time worked in excess of the normal daily duty shift and rotating shift work. Remember strings of letters, names, numbers, locations, codes and acronyms Instantaneous visual recognition of Computer Aided Dispatch screen changes and alerts Read and discern colors as they are displayed on computer monitors Hear radio traffic, ringing telephones and audible alarms while speaking on the radio or telephone Perform repetitive motions Recognize/relate sound to situations based on frequencies or voice inflection within the normal range of human hearing Communicative Skills Listen, understand, summarize, convey and retain basic instructions and detailed information Hear multiple conversations simultaneously, distinguishing between voices and sources to obtain relevant information quickly and accurately. Speak, read and write the English language in a clear, understandable fashion, using good diction and appropriate grammar Type and verbally provide accurate information Reasonably identify and display basic non-verbal communications (body language) Effectively relate to or communicate with a variety of personality types during interpersonal telephone and radio contacts. All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment. Judgment/Decision Making Ability Determine and evaluate both emergency and non-emergency situations and make decisions under pressure or stressful conditions Prioritize tasks and perform multiple tasks simultaneously in a fast paced, high stressed environment. Have good problem-solving skills Comprehend and implement verbal and written instructions Not share sensitive or confidential information with unauthorized persons Apply reasoning skills when confronted with circumstances requiring discretionary decisions Adjust rapidly to changing priorities and situations Apply policies, procedures and instruction or training to actual incidents/situations Handle situations courteously, firmly, tactfully and impartially Retain and retrieve information furnished in the form of policies, verbal reports, training, etc Be capable of receiving and giving instructions. Emotional Psychological Stability Establish and maintain effective working relationships with supervisors, coworkers, employees of other public safety and emergency organizations and the public Cope with and perform day-to-day duties under the principles of discipline Maintain self-control when receiving constructive criticism Continue performing all required tasks at a professional level when faced with unpleasant circumstances Perform public safety dispatcher duties without dependence on alcohol/narcotics Works rotating shifts Works alone |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Provide quick and accurate information to callers in reference to wildlife related question/concerns/nuisance situations. Be able to recognize situations that require immediate response by a field officer, or those requiring supervisory attention/decision. Have a thorough understanding of call-out procedures for SGWs, LMGS and Supervisory staff and be able to recognize situations requiring supervisory approval. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. Commonwealth Law Enforcement Assistance Network (CLEAN) Certificate 2. OTHER 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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