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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00052731 |
Description Activated On: 11/19/2025 2:34:51 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Provides clerical and typing support to employees in an Area Office of the Retailer Operations Division, Pennsylvania State Lottery, to ensure its operations are conducted efficiently and effectively. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Answers telephone and directs incoming calls to proper personnel or supervisor if necessary. Composes and types letters and memos for the signature of the Area Lottery Manager. Gather sales information from District Lottery Representatives, sales plans, and other pertinent sources, to use in the creation of monthly and ad hoc reports using internal system and Excel to generate sales statistics and progress for Area Manager’s review. Maintains a variety of moderately complex files. Acts as a receptionist to the Area Office and greets visitors in the Area Office. Contacts various individuals at Lottery headquarters for clarification or to resolve questions from retailers and players. Keeps office personnel informed of such problems and how they are handled. Provides assistance to Lottery retailers by applying extensive knowledge of Lottery games, procedures, programs and policies. Performs data entry into Lottery system when new retailer applications, changes of ownership forms, name changes, upgrades, downgrades, internal and external moves and changes of location forms are received from eligible businesses. Processes new license requests, claim forms, and bonus checks by completing appropriate logging and forwarding appropriate documentation. Prepares Proof of Loss forms and Deactivation forms by completing appropriate logging, filing, and distribution. Reviews pack status in lottery gaming system for both DLRs and retailers as requested. Opens and distributes incoming mail daily. Completes the necessary forms for sending mail via UPS or certified and/or registered mail. Schedules Training classes for new retailers. Maintains Sign-In Sheet for Area Office. Performs other related duties as assigned. • Demonstrates a commitment to the service-oriented culture of the Department. • Applies Lean thinking in day-to-day tasks. • Is mindful of internal controls and risk management when changes are made to a process. • Treats others equitably and adheres to diversity and inclusion requirements in the workplace |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Determines when to transfer difficult calls to the supervisor. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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