Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00058438	Description Activated On: 8/29/2025 11:09:11 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

Reporting to the Division Director of Communications Management in the Bureau of Policy Development and Communications Management, this position plans, organizes, and directs all training programs for providers and bureau staff, regulatory policy development and implementation, internal and external communications, and the provision of consultation and technical support throughout the Commonwealth.

This position is also responsible for overseeing the Training and Communication Specialist contractor who completes tasks associated with the Bureau of Human Services Licensing providers of Personal Care Homes and Assisted Living Residences services.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Directs the interpretation, implementation, and enforcement of state and federal laws and regulations.

Designs and directs regulatory compliance guidance and regulatory updates in alignment with 2600 and 2800 regulations, state and federal requirements, and Division Director approval. This includes leading a team of individuals within OLTL that includes representatives of other Bureaus, as well as other State agencies as needed.

Manages, directs, and oversees the communications modalities for OLTL to include website, listserv, internal and external communications, training, and department presentations, as assigned by the incumbent's Division and Bureau Directors.

Oversees and directs operational policy to implement necessary updates and changes, in accordance with state law and regulation. This position is responsible to draft and revise policies based on program monitoring and trend analysis and/or federal policy changes that affect OLTL programs. This includes drafting Medical Assistance Bulletins, Operations Memos, and updates to Regulatory Compliance guides.

Evaluates and measures the effectiveness of new program initiatives. Oversees the operations reporting related to Assisted Living In Lieu of Services including review and analysis of data. This includes regular review of data submitted by the Community HealthChoices Managed Care Organizations (CHC-MCOs), creating and maintaining operations reports to identify compliance and trends. Works with CHC-MCOs on developing and implementing remediation strategies and recommendations for policy and program improvement in areas of non-compliance.

Oversees the analysis and tracking of PCH and ALR training data and determines any areas of non-compliance with training requirements to assist in developing and implementing strategies for remediation.

Assists with oversight and compliance of the Home and Community-Based (HCBS) settings rule. This includes review of information and data to determine level of compliance, developing remediation strategies, including implementing corrective action plans and/or financial sanctions to address areas of non-compliance, and drafting an executive summary. This position also drafts responses to HCBS settings rule inquiries from the Centers for Medicare and Medicaid services.

Coordinates regulatory activities with local, state, and federal officials.

Participates and supports the planning and development of Licensing Conferences.

Prepares responses for Governor’s, Secretary’s and Director’s signature relating to regulatory issues and laws.

Analyzes and evaluates the overall landscape of PCH and ALR regulatory compliance and the licensing inspection process and directs the development and delivery of staff and provider training, testing, workshops, webinars, and conferences, including:
• Initial PCH and ALR administrator training courses
• Initial PCH and ALR Direct Care Staff training courses
• PCH and ALR Administrator and Direct Care Staff competency testing
• PCH and ALR Administrator Orientations
• PCH and ALR Regulatory training for providers and licensing staff
• Ad-hoc training related to PCH and ALR issued regulatory clarifications and guidance
• Licensing staff trainings
• DHS PCH and ALR Licensing Conference as assigned by the incumbent's Division and Bureau
Directors.
• External presentations for conferences, provider associations, etc., as assigned by the
incumbent's Division and Bureau Directors.

Oversees the Training and Communication Specialist contractor who complete tasks associated with the Bureau of Human Services Licensing providers of Personal Care Homes (PCH) and Assisted Living Residences (ALR) services.

Other duties assigned by the Division Director.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Perform work with a high degree of independence under the direction of the Division Director of Communications Management. Make recommendations about system-wide communications and training. Exercises independent judgment and analytical skills in performing responsibilities.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Knowledge of the principles and methods of human services program planning and
development.

Knowledge of the principles and practices of human services program
administration.

Knowledge of the functions and resources of federal human services
organizations and programs.

Knowledge of the principles and practices of supervision.

Ability to analyze and interpret policies, procedures and regulations.

Ability to review, analyze and evaluate human services programs and
practices.

Ability to analyze and interpret program and fiscal data.

Ability to establish and maintain effective working relationships.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

4.

5.

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Ability to communicate clearly and effectively both orally and in writing to a wide range of persons/entities.
2.	Ability to analyze communications and training.
3.	Ability to establish and maintain effective working relationships.
4.	Lead or participate in meetings and/or workgroups.
5.	Prepare documents, correspondence, and reports.
6.	Use Microsoft Office products including Outlook, Word, Excel, Access, and PowerPoint.
7.	Demonstrate a proven ability to work collaboratively within a complex environment.
8.	Participate in a highly skilled and responsive team of program professionals.
9.	Ability to integrate and effectively work with a team of policy professionals.
10.	Travel to areas that may not be accessible by public transportation.