Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00065624	Description Activated On: 10/5/2026 11:49:52 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

The employee in this position performs professional work within the Older Americans Act Services Division in the Bureau of Aging Services and is responsible for the administration and oversight of the Caregiver Support Program (CSP).

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Responsible for the administration and oversight of the Caregiver Support Program (CSP), including the related Assessment and Care Management Chapters of the Aging Services Policy and Procedure Manual, in an assigned region of the state, to include but not limited to the following:
• Review, analyze, and develop policies, procedures, and educational materials for the CSP
• Review, provide feedback and recommendations to the Area Agencies on Aging (AAAs), and approve AAA CSP area plans on an annual basis
• Utilize the Department’s case management system, currently Wellsky SAMS, and reports to analyze data related to the services being provided through the CSP and report findings, as needed
• Collaborate with the Division of Metrics and Analytics to develop reports to analyze data and outcomes from program measures
• Collect, review, analyze, interpret, and apply data to continually improve program performance, recognize trends, assess the policy impact on services, and report outcomes
• Provide oral, written, virtual, and on-site technical assistance and guidance for the CSP to improve performance and outcomes to ensure policy is being applied correctly
•Research, investigate, and respond to Caregiver and advocate inquiries and complaints
• Provide analysis of policy and legislation impacting the CSP
• Revise the CSP Reimbursement Guide annually based on Federal Poverty Level data, ensure the updated schedule is posted on the Department’s website, and provide to the AAA network
• Participate in a multi-disciplinary team approach to perform the Comprehensive Aging Performance Evaluation (CAPE) of AAAs to ensure compliance with applicable policies and regulations
• Assist in the development and revision of program performance measures for the CAPE

Draft and respond to written and verbal for information by directing older adults and Caregivers to appropriate resources

Conduct formal and informal presentations at meetings and conferences regarding the CSP and other Aging Services programs

Represent the Department at meetings with participants, providers, stakeholders, local, state, and federal government staff members. Coordinate, schedule, and chair meetings, workgroups, or roundtable discussions as assigned.

Work collaboratively with appropriate bureaus, departments, Area Agencies on Aging, and stakeholder groups in the development of new program initiatives, program directives, guidelines, and procedures.

Develop and foster partnerships with community organizations supporting Caregivers and older adults

Perform other duties as assigned

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Decisions regarding the detailed implementation and timing of day-to-day job duties are nearly always made independently by the incumbent. The employee responds orally and in writing with information and guidance requested by Caregivers, stakeholders, legislators, interest groups and the general public. The employee consults with their supervisor and others in the Department of Aging when requests require an interpretation of policy or a departure from established procedures.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Communicate effectively, both orally and in writing.
2.	Review, analyze, and interpret laws, regulations, and directives; develop and apply policies and procedures.
3.	Use Microsoft Office Suite and Department specific databases and software applications.
4.	Develop and implement policy and programs.
5.	Provide oversight, training, and technical assistance.
6.	Work collaboratively with internal and external stakeholders.
7.	Develop, prepare, and deliver training and formal presentations.
8.	Schedule, coordinate, and participate in/conduct meetings.
9.	Write correspondence, reports, and documents.
10.	Travel, as needed, including areas which may or may not be accessible by public transportation.