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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00076546 |
Description Activated On: 7/14/2026 3:50:21 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This is a technical position within the Enterprise Technology Services Office, Network Operations Center(NOC). This individual supports the administration and maintenance of the consolidated agency network infrastructure supporting commonwealth agencies at various statewide locations. This individual serves as a LAN Administrator and performs functions in network support, server support, and network managed services in an environment that includes LAN’s, WAN’s, and MAN’s. Types of responsibilities include installation, configuration, troubleshooting and operationally test network hardware and software. Provides support for agency telecommunication services in deployment and troubleshooting. Identify malfunctions, troubleshoot, and resolve problems and/or coordinate the scheduling of vendors to replace network hardware. The administration of software as it relates to network monitoring and data collection. Assist with the development of network documentation. This position requires an individual to be able to work independently in the execution of responsibilities. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Provide customer service and technical support to various agencies and business partners as it relates to network connectivity. Responsible for day to day management of all incidents, problems, and requests assigned to the support team through the centralized Incident Management System. Managing multiple tasks simultaneously while maintaining strong organizational skills and effective time management. Act as the POC for the PA One Call, reviewing dig notifications and coordinating cable markings as required by PA Act 287 as it relates to the commonwealth fiber optic cabling plant. Responsible for day-to-day management of all incidents, problems, and requests assigned to the support team through the centralized Incident Management System. Provide response and resolution, or reassignment to appropriate support team for resolution. Provide support services and consultative expertise to users and vendors of network resources. Providing support and follow up with remote site network technicians/engineers as needed. Provide support services and consultative expertise to users and vendors of network resources. Proactively monitor remote router and switch activity using various Commonwealth monitoring systems such as Orion SolarWinds and respond to alerts and incidents. Analyze behavior and make recommendations for resolution and improvements to the infrastructure. Perform remote testing and troubleshooting of network routers, network switches and circuits. Monitor and troubleshoot a converged (voice, video, data) network by interpreting alarms/logs/etc. Performs bandwidth utilization analysis on data communication circuits that are being evaluated for overload conditions and potential upgrade. The incumbent is a vendor liaison and interfaces directly with all the technical vendors supplying data network services to Commonwealth agencies, such as Last User Connectivity contracts. This requires the enforcement of all rules governing SLA’s and standards dealing with scheduled systems upgrades and testing. Provide monitoring and support for the core networks which include Cisco routers, Cisco, and Nexus switches. Travel as required. Performs other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. The incumbent will receive general direction from the NOC Manager. However, the incumbent must exercise independent judgment and initiative in the performance of duties. Work will be reviewed in periodic progress meetings and problem solving sessions |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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