Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00083892	Description Activated On: 4/15/2026 10:20:45 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This position serves a wide variety of public relations, safety and visitor service duties designed to protect visitors, facilities and natural resources at Promised Land State Park Complex, including Varden Conservation Area.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Utilizes the park reservation software to make reservations, issue permits, run reports, check in visitors, and collect revenue for camping, cabins, boat mooring, boat launching, boat docks and enterprise items, both in person and over the phone.

Employee provides customer service. Interacts with park visitors to answer questions regarding park facilities, recreational activities, park history and environmental features, and surrounding area.

Employee accepts visitor complaints and directs them to the Park Manager and/or Park Maintenance Supervisor.

Travels throughout the park areas utilizing motorized vehicles, bicycle, on foot, and by watercraft. Explains park rules, regulations, policies and procedures to park visitors and special interest groups. Informs Park Managers or DCNR Rangers if visitor actions require additional law enforcement actions.

Assists park visitors; improves voluntary compliance with the rules and regulations utilizing education and explanation; reports violations of the law.

Responds to emergency situations and requests assistance from park staff and outside agencies.

Administers first aid, including cardiopulmonary resuscitation (CPR), to injured park visitors.
Participation in search and rescue operations to locate lost visitors on State Park grounds and boundaries when needed.

Keep the Managers, Ranger Supervisor, Maintenance Supervisor, office staff, and others informed of situations, needs, and problems.

Monitors security of park buildings and facilities.

Inspects buildings and park structures for safety hazards; writes up and files proper safety reports.

Prepares courtesy notices and writes parking tickets.

Cleans vehicles and equipment. Maintains a neat and organized work area. Keeps information on bulletin boards and kiosks current and neat.

Performs related duties as required.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Work is assigned verbally and in writing. Routine tasks are recognized by personal observation and adherence to seasonal patterns. Non-routine work is indicated by communication with supervisor and priorities are determined. Employee is assigned general office duties verbally and work is spot checked for accuracy. Performance of visitor services duties is reviewed through observation.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   First Aid

2.   CPR

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Learn and understand park rules and regulations.
2.	Operate park vehicles, equipment, and boats.
3.	Operate general office equipment, including computers and copiers/scanners.
4.	Issue receipts and collect revenue.
5.	Communicate effectively both verbally and in writing.
6.	Traverse rough and uneven terrain.
7.	Work on and around water.
8.	Administer first aid & CPR.
9.	Operate two way radios and telephones.
10.	Communicates information to the visiting public and park staff or directs questions/problems to other staff as needed.