Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00086843	Description Activated On: 2/9/2026 7:58:47 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This position monitors both civil and criminal collections activities related to liens, writs, (re)payment agreements, Section 1610 assessments, and Section 305 criminal restitution. Analyzes data, generates and initiates communications with defendant/employers, negotiates repayment agreements, deposits and confirms receipt of recovered monies, and ensures proper allocation of monies received.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Develops and utilizes written and verbal correspondence to communicate with liable employers, their representatives, and their counsel regarding the collection of liens, writs, Section 1610 assessment penalties, and Section 305 criminal restitution.

Completes Workers’ Compensation Automation and Integration System (WCAIS)-generated tasks, reviews WCAIS notifications, monitors repayment agreements both in WCAIS and via manual tracking methods, and identifies WCAIS related needs for collections programming.

Initiates collection activities by contacting employers or their representatives to inform of outstanding liabilities and to demand payment of delinquent liens, assessments and criminal restitution.

Analyzes legal and financial documents provided from multiple sources and communicates relevant information to investigations and legal staff to assist in the development and execution of collections activities.

Negotiates payment agreements with the guidance of the Compliance investigators, UEGF Manager and OCC legal staff. Makes recommendations in cases when monies are uncollectable.

Prepares and creates correspondence and invoices for open and active repayment agreements.

Monitors employers’ compliance with repayment agreements. Adjusts or closes repayment agreements/criminal restitution when payments are received or repayment agreement is satisfied.

Maintains contact with employer/business owner’s assigned probation officer, as it relates to criminal restitution matters, for the duration of the ordered probation period.

Refers non-compliant employers to investigators for possible legal action.

Develops, prepares, and provides regular reports on the collection of liens, writs, assessments and criminal restitution amounts.
Tracks payment and repayment data and trends to improve overall collections activities.

Provides recommendations and referrals for weekly, monthly, quarterly and annual reporting.

Identifies and communicates suggested process and policy revisions including WCAIS changes, financial and recovery business procedures, including assisting in the design, testing, implementation and validation of those revisions.

Performs other related duties as required.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Analyzes Collections business processes to identify program needs, resource requirements, technical supports, and efficiency improvements.

Makes decisions regarding the negotiation of repayment agreement terms and recommends same to Compliance Manager.

Determines when a case should be referred to Investigations due to the terms of repayment exceeding their authority, a liability is deemed uncollectable, or the case should be referred to OCC to recommend possible legal action.

Identifies appropriate personnel to secure explanations for atypical situations, incomplete information, or inaccurate data.

Identifies, compiles, and recommends appropriate necessary legal and financial data for review by management.

In response to an inquiry, researches the status of an employer’s liabilities and prepares a response.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

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Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Maintains working knowledge of the Worker’s Compensation Act, specifically Sections 305, 1605, and 1610.
2.	Determine and define program requirements for successful Collections activity.
3.	Explains PA Workers’ Compensation law, rules and regulations to employers and other liable parties.
4.	Uses WCAIS and MS Office Products including Teams, Word, Excel, OneDrive and SharePoint.
5.	Applies basic math and accounting principles.
6.	Communicates effectively both orally and in writing.
7.	Ascertains proper disposition of monies received to ensure proper tracking of recoveries and determine if further collection activity is appropriate.
8.	Establish and maintain effective working relationships.
9.	Prepares and provides reports to management.
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