Commonwealth of Pennsylvania

POSITION DESCRIPTION FOR JOB POSTING

Position Number:  00087005

Description Activated On:  2/2/2026 1:48:32 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. 

 This incumbent implements and maintains best-practice policies for HHSDC information and technology systems in alignment with architectural standards. It supports a unified IT team culture by collaborating across agency technical teams and serving as a technical liaison for special initiatives. The role executes day-to-day technical tasks using ITIL-based Service Strategy and Service Delivery methodologies and provides guidance to team members. The incumbent leads and supports special IT projects from planning through implementation and documentation. The position ensures compliance with IT policies and security standards while independently troubleshooting issues and communicating technical status and risks.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Implement and maintain best-practice policies for the HHSDC information and technology systems and services under the guidance of architectural standards.

Support the establishment of a unified IT team culture by collaborating across different agency technical teams on implementation efforts.

Execute day-to-day technical tasks and provide technical guidance to team members using ITIL-based functionality, focusing on Service Strategy and Service Delivery methodologies.

Develop and maintain technical documentation, standards, processes, and procedures to support the HHSDC service delivery process for their area of responsibility.

Lead and support special IT projects from initiation through completion, including research, planning, implementation, and documentation.

Collaborate with internal departments and external vendors to define project requirements and deliverables.

Provide technical support and troubleshooting for project-related systems and infrastructure.

Ensure compliance with IT policies, procedures, and security standards.

Serve as a technical liaison between IT and other departments for special initiatives.

Independently troubleshoot and resolve technical problems in a timely and cost-effective manner, escalating complex issues as needed.

Identify and communicate technical risks associated with technology implementations and operations within the security operations teams.

Participate in technical discussions during meetings. Report and discuss technical status, issues, and resolutions. Prepare periodic technical status reports as directed

Travel as required, including overnight stays.

Performs other related duties as assigned.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

The incumbent exercises independent judgment in the day-to-day operation, support, and maintenance of HHSDC information and technology systems in accordance with architectural standards, ITIL practices, and established policies. This position determines appropriate technical solutions, prioritizes tasks, and resolves routine to moderately complex issues in a timely and cost-effective manner. The incumbent makes decisions related to project planning, implementation approaches, documentation standards, and coordination with internal teams and external vendors. Technical risks, security concerns, policy exceptions, or issues with significant operational, budgetary, or enterprise impact are analyzed and escalated to appropriate leadership as needed.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:



Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
 
 1. Communicates and collaborates effectively, oral and written.
 2. Builds productive relationships with business owners.
 3. Aggressively solves problems; reconciles competing and conflicting priorities and interests.
 4. Works overtime/emergency hours, as needed.
 5. Tracks and manages metrics to document performance and continual service improvement.
 6. Coordinates unit activities with other OIT teams and external business partners.
 7. Organization and time management to effectively multitask in a high-stress environment.
 8. Travel as needed.
 9. Develops and maintains comprehensive documentation for compute service configurations, procedures, and troubleshooting guides to support operations
 10. Ensures the reliability and security of compute services by proactively monitoring systems and implementing preventative maintenance and updates.