Commonwealth of Pennsylvania

POSITION DESCRIPTION FOR JOB POSTING

Position Number:  00089008

Description Activated On:  4/1/2025 1:45:24 PM


Position Purpose:
Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. 

This position reports to the Commonwealth Accountant Manager (manager) of the Accounts Receivable/Cost Allocation unit (ARCA) within the General Accounting Division. This Commonwealth Accountant Assistant (CAA) is tasked as a payment processor within the ARCA unit, responsible for posting Cost Allocation Transfers and Accounts Receivable related payments.

Description of Duties:
Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

This CAA is responsible to effectively apply customer payments, relieve open receivables and provide customer service (i.e. general guidance, routine problem solving and adherence to customer needs). In addition, this CAA is responsible to effectively post cost allocations, issue pre-notifications and provide customer service (i.e. general guidance, problem solving and adherence to customer needs).

Duties include, but are not limited to:
• Check/other payment validity
• Prepare standard letters related to invalid customer payments
• Research customer records
• Post customer payments to relieve open receivables
• Communicate issues/exceptions to billing agency
• Post Write-off’s
• Post ACH Payments (including E-911)
• Post approved partial pays
• Accounts Receivable payment log entry and maintenance
• Assist customers with the SnapPay Payment Center
• Cost Allocation log/database entry/maintenance
• Assign cost allocations to staff via team resource account
• Post cost allocations via various SAP transactions
Note: This position has Mission Essential Functions detailed in OB’s COOP Plan

Decision Making:
Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

This position is responsible to evaluate any activity or issue associated with described duties and propose and discuss any proposed decisions/solutions with the manager of the unit prior to implementation/response.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:



Licenses, registrations, or certifications:

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Essential Functions
: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
 
 1. Understands oral and written instructions
 2. Use office equipment
 3. Maintains effective working relationships
 4. Prepares written correspondence
 5. Applies technology to perform work efficient;ly and effectively
 6. Communicates cleary & effectively orally and in writing
 7. Applies policies and guidelines
 8. Organizes and prioritizes work
 9. Understands accounts receiveable processes and cost allocation processes
 10. Provides customer service to agencies and outside customers