|
Commonwealth of Pennsylvania |
|
|
POSITION DESCRIPTION FOR JOB POSTING |
|
|
Position Number: 00092093 |
Description Activated On: 2/4/2026 3:49:08 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Responsibilities of the Workstation Operations & Technical Services (WOTS staff is to provide network connectivity support and end user support services to the Employment Banking and Revenue Deliver Center physical offices and tele-work users. Including the technical support of the Department's computer environment and its operation, which includes operating systems support, installation, maintenance, configuration, and troubleshooting. This position is involved in the day-to-day services of a team of specialists assigned within the BDD sites and the northeastern region of the Commonwealth to contribute so that work is completed expeditiously and in the most cost-efficient manner to the EBR Delivery Centers various program areas. |
|
Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. This position is responsible for performing technical work in specific geographical areas of the Commonwealth. The duties and responsibilities include, but are not limited to: • Resolving all incident and change tasks within the assigned area of responsibility • Completing all hardware and software deployments • Maintaining network performance and reliability • Assisting with all office relocations, including installation of network infrastructure hardware and data cabling • Assisting network architects in physical site planning • Performing on-site inspections during the construction phase • Assisting with major infrastructure project rollouts such as, router and switch replacements, server upgrades and/or replacements, and providing project status reports as directed. Resolves difficult and complicated software and hardware problems. Serves as an expert resource on network connectivity, problem resolution and the installation and configuration of newly acquired or upgraded hardware and/or software within their assigned area. Assists at the more complex sites in resolving more complicated connectivity and performance issues and problems elevated from level-1 service desk and ITT staff. Maintains broad and advanced technical knowledge of computing hardware/software, data cabling, networking standards, capabilities, and trends. Remains current with new technology to make recommendations to department managers on the technological direction of the network infrastructure. Responsible to maintain the inventory in Service Now computer resources. The resources to be inventoried are workstations, printers, servers, and peripherals, bar code scanners and other devices that are considered to be part of BDD’s automated systems Researches and evaluates new products/technologies for application within the commonwealth to improve operations and help meet customer’s (internal and external) needs. Assists other divisions in the planning and installation of network hardware/software, including components such as routers, switches, racks/cabinets, UPS, modems, WAP, and wire management according to site design and department specifications. Instills a commitment to quality and customer service by taking ownership of work and showing the ability to work independently and/or in a team environment as needed to complete tasks. Demonstrates expertise in training and conveying technical knowledge to lower class technicians. Performs other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Upon the receipt of ServiceNow incidents or change requests, Specialists make decisions to resolve most desktop and network problems. The determination can be made if more in depth desktop and network problems require lead worker or supervisor assistance. The supervisor raises issues requiring additional input from other areas to the appropriate party or parties and provides notice of such issues to the managers. |
||||||||||||||||||||
Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Entry-level IT position Licenses, registrations, or certifications: 1. Class C Driver's License 2. N/A 3. N/A 4. 5. 6. |
||||||||||||||||||||
Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
|