Commonwealth of Pennsylvania

POSITION DESCRIPTION FOR JOB POSTING

Position Number:  00092305

Description Activated On:  8/14/2024 2:23:18 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. 

 The employee in this position serves as a District Manager within Store Operations at the Pennsylvania Liquor Control Board (PLCB). This position will be responsible for driving profitable sales growth in stores throughout the assigned district. This position has full accountability for the key financial results of the district and will be responsible for the overall leadership and development of the store management teams within the district by building an independent, high-performing team that is dedicated to achieving results and supporting agency strategies.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Creates and maintains a diverse, high-performing district team through consistent selection, development, and motivation.
Creates and drives a culture within district focused on providing exceptional customer experience.
Conducts store visits and meets with store management at a frequency consistent with the store grade, but no less than once per quarter to observe the following: Financial/Business Drivers including employee behaviors in relation to customer experience model, Talent and Operational review. (i.e. condition of the store, inventory, marketing displays, employees, and adherence to centralized policies and directives)
Ensures Fine Wine and Good Spirits retail locations adhere to laws, rules, regulations, and policies.
Provides coaching, mentoring, and overall direction of accountabilities to meet district and agency goals.
Effectively communicates agency business and financial objectives to store management and staff.
Analyzes district and store performance in order to deliver appropriate feedback to store and regional management.
Develops a district strategy to meet all agency goals and objectives.
Leads the store management team in the district to meet sales/payroll budgets through appropriate execution.
Fosters a selling culture throughout the district, ensuring a positive customer experience that meets and exceeds every customer’s expectation.
Articulates the vision and ensures execution of brand visual standards consistently.
Partners with Loss Prevention to ensure adherence to loss prevention policies and procedures and proactively identifies trends that support achieving regional shrink goals.
Cultivates an environment of open communication and drives the performance management and development of associates within the region.
Oversees the implementation of new operational policies and procedures.
Performs the full range of supervisory duties, including but not limited to; assigning and reviewing work; writing employee performance reviews, participating in disciplinary actions, coaching and scheduling.
Represents the agency in a professional and positive manner.
Available for the team seven days a week during regular business hours and respond to any emergencies after hours.
Performs related work as required.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

General instructions are given for regular duties through verbal and written instructions. Close supervision is given on new and critical assignments.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:



Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
 
 1. Communicates effectively orally and in writing in English.
 2. Plans operations and actions.
 3. Inspects stores and conducts meetings on a regular basis.
 4. Handles multiple assignments with conflicting priorities and demands.
 5. Travels as required.
 6. Identifies problems and create workable solutions.
 7. Utilizes standard office equipment.
 8. Maintains appropriate and effective working relationships.
 9. Supervises/manages staff.
 10. Works irregular hours and remains on-call.