Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00100064	Description Activated On: 7/23/2026 12:48:03 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

The primary purpose of the Management Technician (MT) for the Vendor Data Management Unit (VDMU) in the Payable Services Center (PSC) of the Bureau of Payable Services (BPS) is responsible for receiving, reviewing, analyzing, validating, monitoring, and processing the critical, sensitive, and confidential vendor master data, customer data, business partner (BP) data and Pennsylvania Liquor Control Board (PLCB) supplier data for Accounts Payable, Accounts Receivable, and Internal Revenue Service (IRS) 1099 reporting purposes for the Commonwealth of Pennsylvania (COPA). The MT is responsible for research and decision-making regarding mitigating risk of vendor fraud. Emphasis is placed on ensuring that specific quality and timeliness standards in performance of duties and provisions of customer service in order that the mission, goals and objectives for the BPS, the Office of the Budget (OB) Commonwealth of Pennsylvania are met.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Note: This position has Mission Essential Functions detailed in OB’s Continuity Of Operations Plan (COOP.

Vendor Registration and Master Data Maintenance:

-Analyze and process electronically submitted, or submitted via spreadsheet, foreign vendor, PLCB supplier, non-procurement vendor, procurement vendor, customer, and business partner registrations after verifying the tax identification number (TIN) for authenticity via the Internal Revenue Service (IRS) and/or TinCheck system, the IRS for tax exempt status (as applicable) and demographic information.

-Manage and maintain master data in the SRM, SAP accounting system, CRM, and the PLCB Oracle system.

-Follow proper procedures for state and federal rules and regulations such as IRS rules for W9s, 1099s and B Notices, and Management Directives for proper abbreviations, county payee designations, and ACH payments (others as applicable).

-Validate Automated Clearing House (ACH) or wire banking information through the banking account verification system (AVS) , analyze and perform additional research for full validation of bank routing number, bank account number and account holder prior to processing the banking information onto the master data record to minimize fraud.
-Process agency submitted requests for vendor records or record changes such as PennDOT Right of Way (RW), Labor and Industry Workers Compensation (LIWC), PLCB flexible real estate (FRE), replication requests, Loan Accounting Business Partners, and Assignment of Payment forms.

Standard Operating Procedures:

-Provide professional customer service to all inquiries via telephone, fax, or email using correct grammar, punctuation, and etiquette according to the audience.

-Maintain documentation of all actions taken, research performed and results, via the CRM system for full transparency between all units.

-Other related duties as assigned.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

1. Analyze, research and resolve issues between the SRM and SAP systems for Procurement vendors, Non-Procurement vendors, Customers, BPs and for LCB Suppliers through the Oracle System.
2. Collaborate closely with vendor and different agency units to troubleshoot and resolve vendor related issues in a timely manner.
3. Utilize judgment and take initiative in responding to inquiries and acquiring the appropriate, verifiable information, to determine or propose problem resolution.
4. Properly escalate issues to the appropriate agency or supervisor according to procedures.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Provide customer service by responding and documenting all correspondence within established timelines.
2.	Communicate effectively both orally via inbound/outbound telephone calls, and in writing using proper grammar, punctuation, and etiquette.
3.	Work independently, take initiative for problem solving and issue resolution, and follow instructions.
4.	Gather, interpret, research, analyze information for preparation of basic correspondence, reports, spreadsheets and submit stats daily & as requested.
5.	Comply with telework agreement and travel as requested for meetings, trainings, etc.
6.	Interpret and execute both verbal and written applicable rules, regulations, and policies.
7.	Use multiple software programs including, but not limited to, Microsoft Office Suite, SAP, Oracle, SRM, AVS, Lexis Nexis, CRM, TINCHECK.
8.	Proactively support anti-fraud initiatives and maintain confidentiality of vital information.
9.	Establish and maintain effective working relationships by being a team player and being cooperative.
10.	Use of computer, keyboard, mouse, headset, video camera, and computer monitors for long periods of time.