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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00107924 |
Description Activated On: 3/20/2024 11:38:51 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is responsible and accountable for obtaining from recipients and applicants the necessary information to determine and redetermine eligibility for Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, Long-Term Care and Waivers, and Low-Income Home Energy Assistance (LIHEAP); and establishes the type of benefits in accordance with state and federal regulations. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Complete a rigorous Income Maintenance Standardized Training Program. Results of quizzes and assessments are factored into successful completion of training. Establish ongoing eligibility for programs administered by this agency in a professional and confidential manner. Maintain high levels of customer service while working with diverse populations. Work with clients to ensure all needs are met through services provided by the County Assistance Office (CAO) and/or outside social service agencies relating, but not limited, to housing, mental health, drug and alcohol, childcare, and free or reduced lunch. Prepare for and conduct in-depth telephone or face-to-face interviews, gather and provide information, assist clients to complete required forms, and verify eligibility criteria. Complete an initial screening and eligibility determination of applicants for Cash Assistance, SNAP, LIHEAP, and Medical Assistance based on correct application of policy and client circumstances. Manage a caseload consisting of individuals and families receiving benefits. Determine continuing eligibility for benefits by assisting clients in obtaining verification and completing necessary forms. Issue dispositions within required deadlines providing qualifying information to applicants and recipients. Analyze and apply state and federal policy to complex client circumstances to ensure timely and accurate determination and/or benefit amount. Type thorough and accurate case comments that provide a detailed explanation of client household, client circumstances, verifications, forms, and benefits. Complete all required paperwork and data input, notify clients, and issue benefits in order to ensure accurate and timely determination of initial and continued eligibility. Use sophisticated systems to process, track, and issue benefits, which includes a web-based eligibility system, all Microsoft programs, and scanning and imaging hardware. Provide case maintenance by responding to computer-generated information and changes in client circumstances, set controls for future changes, respond to hearings/appeals process, and complete required reports. Notify the supervisor of work status through pre-scheduled conferences to ensure that appropriate action is taken, all pending actions are completed timely, and all work is submitted and/or accounted for as required by policy/procedure. Provide information and referral services by identifying special needs, discussing these needs with the client, and making appropriate referrals to programs, such as Disability Advocate Program, employment and training programs, and community agencies and services, etc. Process overpayments by assessing income, resources, and other pertinent information. Investigate all complaints and file appropriate notices and reports using the proper forms. Attend hearings as an agency witness to ensure benefits are properly processed. Communicate with clients and other members of the public by responding promptly and professionally to incoming correspondence and telephone calls. Document actions taken to ensure prompt and accurate responses to all verbal and written inquiries. Attend training, workshops, meetings, etc., to review policy and procedure or learn new or changed information. Participate in special projects/surveys and other duties by contributing and/or gathering information, attending seminars, speaking to the public, and following specific instructions to assist in the functioning of the County Assistance Office. Establish and maintain courteous and respectful working relationships with unit members and other co-workers within the agency; the general public either in-person, on the telephone, and/or in writing; and supervisory and/or managerial staff. Conduct work activities with respect for the civil rights of all persons. Maintain acceptable attendance by demonstrating punctuality, adhering to policies concerning sick leave usage, scheduling annual leave in advance, and adhering to established work schedules, and call-off procedure to facilitate an effective workforce. Adhere to all safety procedures and comply with all requirements related to work-related injuries. Perform other related duties as required. WORK CONDITIONS: •Assigned work duties are performed in a controlled office environment. •In Counties with District Offices, employees may be reassigned to different worksites due to operational needs. Reassignments will be made in compliance with contract language. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Determines if applicants or recipients meet the eligibility requirements for public assistance programs and makes referrals for appropriate services. Supervision is general with the supervisor available for conference when problems arise within the caseload and available to discuss manual procedures and policy as needed. Work is assigned as received. The supervisor will review work through comprehensive and targeted reviews, reports available from the database and through discussion with the employee. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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