|
Commonwealth of Pennsylvania |
|
|
POSITION DESCRIPTION FOR JOB POSTING |
|
|
Position Number: 00116404 |
Description Activated On: 4/7/2026 11:55:10 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Represents Unemployment Compensation (UC) programs as part of Workforce Development initiatives and provides services to employers and claimants regarding all services and benefits in cases of lay offs, plant closing or downsizing resulting worker unemployment. |
|
Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Serves as the UC Service Center representative at a rapid response event or when temporary or permanent layoffs occur. When notified that a mass layoff, plant closing, or downsizing resulting in worker unemployment is going to occur, contacts the employer to conduct a fact finding meeting to learn the details of the layoff (e.g. date of layoff, length of layoff, number of employees involved, whether employees will be receiving severance, vacation, and/or holiday pay, etc.). Prepares a written report to the Workforce Development Coordinator of the results of the meetings so that details can be provided to UC Service Center staff. For layoffs over 50 employees, obtains from the employer the necessary information required to expedite processing of each laid off employee’s UC claim. Posts list to the All Mass Layoff Folder for the employer. Updates the UC presentation based upon information obtained at the fact finding meeting. At the layoff meeting, explains to the employees their rights and responsibilities under the UC program, how to file initial applications, biweekly claims for benefits, and how their unique circumstances may affect their benefit eligibility. Answers specific claimant’s questions. Upon direction of Workforce Development Coordinator, takes an initial application for each claimant. Collects and analyzes information regarding mass, temporary, and seasonal layoffs in order to provide an adequate basis for effective program management and to anticipate claims filing from various employment clusters. Serves as the UC Service Center representative to the benefit rights meetings offered to the employees of an employer who has been certified to participate in the Trade Adjustment Assistance (TAA) Program by the US Department of Labor. Explains to claimants their rights and responsibilities to receive Trade Readjustment Allowances (TRA) and Reemployment Trade Adjustment Assistance (RTAA). During TAA benefits rights meetings, answers specific claimant questions, takes TRA/RTAA applications for each claimant, reviews the application for completeness, identifies potential issues, and forwards the application to the TRA unit in the service center for processing. After the meeting, answers claimant questions received by telephone, email, or letter and resolves issues with TRA and RTAA claims by contacting UC service center’s TRA unit or the Trade Coordinator in the Office of UC Service Centers. Supports the department’s speakers bureau, by speaking at events such as PA CareerLink’s employer outreach meetings, Chamber of Commerce events, Society for Human Resources chapter, and statewide meetings. Prior to the meeting, reviews and updates presentation materials and handouts on the topic. Answers questions from the audience based upon the information being presented. After the meeting, answers individual audience questions on other UC topics, Answers claimant and employer questions received via telephone, email, or legislative referral. Reviews claim record to determine the nature of the problem. If the case requires action on the part of the service center, refers the matter to the appropriate supervisor or manager for handling. Monitors the case to ensure that it is handled in an expeditious manner and the issue is resolved based upon UC law and regulations. Reports to the Workforce Development Coordinator on a weekly basis the number of rapid response meetings, the number of TAA Benefits Rights meetings, the number of employer presentations given. For each meeting held, provides the number of people scheduled, and the number of people who actually attended. Reports weekly the number of people that the incumbent services by telephone or email. Closely tracks travel time and reports in as needed to the Workforce Development Coordinator when traveling. Provides services as assigned by the Workforce Development Coordinator to assist the UC Service Centers and Office of UC Service Centers in their daily operational needs. Tracks such services and reports them to Workforce Development Coordinator as needed. Participates in special projects at the direction of Workforce Development Coordinator or Section Chief. Maintains and enhances knowledge regarding issues, trends, regulations, and laws regarding unemployment compensation. Attends training, programs, and conferences as required, and reads pertinent written information such as Special Claims Updates, procedural manuals, memoranda, and UIPL’s published by the US Department of Labor. Develops and fosters work-related relationship with superiors and peers within the UC Deputate, the Bureau of Workforce Development Partnership, and the PA CareerLink system for the purpose of enhancing UC claim processing activities. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 which requires you to pass an enhanced background check prior to beginning employment and a reinvestigation within five years of the previous background investigation with continued employment. As an employee of a state agency who works with FTI, you are responsible for protecting this critical information. Perform other related duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Decisions are made independently concerning the technical aspects of work involving program and services available, but are guided by rules, regulations, agency policies and procedures, and UC Law. |
||||||||||||||||||||
Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. Real ID 2. N/A 3. N/A 4. 5. 6. |
||||||||||||||||||||
Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
|