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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00118040 |
Description Activated On: 8/18/2026 1:40:57 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is a Human Services Licensing Supervisor for the Bureau of Human Services Licensing. This position is responsible for the direct supervision of human services licensing representatives, assignment of licensing inspections, management of workflow, review of work products, and oversight of implementation and enforcement of state laws and regulations governing the licensing of personal care homes and assisted living residences to ensure the health, safety and well-being of personal care home and assisted living residences residents. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Supervises Human Services Licensing Representatives. Reviews and approves licensing packets recommending the issuance of licenses or enforcement action as required by law, regulation and policy. Assigns, directs and oversees initial, renewal, interim, complaint, provisional follow-up and monitoring inspections for personal care homes and assisted living residences as required by law, regulation and policy. Receives, prioritizes, assigns and monitors complaint and incident investigations in accordance with applicable policies and procedures. Manages workload through prioritization, workflow tracking, human resource management, and subordinate training and direction, in accordance with established policies and procedures, and with the use of approved workload management tools. Prepares, directs, and implements an individual training plan for each licensing representative. Testifies in administrative and Commonwealth Court hearings regarding inspection and investigation findings. Develops, directs and oveersees special monitoring plans for homes operating under enforcement actions. Works with local agencies to arrange and provide for appropriate referrals, program supports and placement assistance. Trains and makes presentation to personal care home operators, assisted living residence operators, local community organizations, county MH/ID agencies, Area Agencies on Aging, and others relating to regulations and statutes governing personal care homes. Responds to questions and provides technical assistance to individual personal care homes and assisted living residences. Develops and implements emergency and planned resident relocations for personal care homes and assisted living residences that are closing. Coordinates the closure plan and works cooperatively with local county interagency teams to design and implement an effective, timely, closure strategy to meet the individual needs of residents. Coordinates licensing-related issues with state, federal and local agencies, including building code enforcement, local and state law enforcement, Office of Attorney General, Social Security Administration, U.S. Postal Inspector, Department of Environmental Protection and others. Uses personal and laptop computers to prepare narrative violations reports, licensing documents and work flow analyses in accordance with applicable policies and procedures. Performs related work as required or assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. This position exercises substantial independent decision-making with a high degree of discretion in carrying out the mission of the Bureau of Human Services Licensing. Regional management of operations is maintained through daily independent decisions in consultation with the Regional Director and Director of Operations as needed with regard to emergency and other negative enforcement actions. Control and decision-making over local agency issues and coordination is made independently without direct supervision. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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