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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00120548 |
Description Activated On: 4/2/2026 12:03:58 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Under the direct supervision of a professional supervisor, performs a full range of clerical duties to support the efficient and effective operations of the Reading District Office. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Serves as clerical support by answering phone calls and directing them to the appropriate person. Takes messages for counselors and other staff, provides general information to the public regarding OVR services, and assists other clerical personnel when needed. Takes new referral information and inputs data in computer. Enters handwritten or dictated case information into CWDS on behalf of assigned counselors or management staff. Create letters, other correspondence, checking for accuracy and neatness. Copies, uploads and mails, photo IDs, medical documentation, IPE's, Amendments, and any information needed in customer's CWDS case. Works with supervisor on problem cases. Attends meetings regarding any changes in clerical procedures. Provides appropriate documentation on closed cases for counselors and supervisors as needed. Process and upload mail to counselors and management. Maintains a working knowledge of medical terminology as well as a clear understanding of all OVR forms, their function, use and completion. Understands the CWDS system and Operates laptop, headphones, mobile phone, copying machine, and scanner, and other office machines. Performs other duties as assigned by the supervisor that enable the office to run smoothly and efficiently. Is able to translate forms from English to Spanish when needed. Serves as our bilingual clerical and assists customers who are non-English speaking with pre-applications and OVR information when needed. Enters detailed record information directly into CWDS by personal or phone contact with potential participants. Confirm or cancel customer appointments by letter, calls or text message. Generates correspondence as needed within CWDS and creates specialized correspondence as needed for participant accommodations. Create letters and other correspondence in Spanish as needed. Works cooperatively with clerical team and staff to track due dates in Microsoft Office to keep case records accurately updated. Enters handwritten or dictated case information into CWDS on behalf of all counselor or management staff. Performs related work as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Processes all work assigned by counselors, supervisors, and managers independently in a timely manner, seeking clarification or correction as needed. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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