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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00127265 |
Description Activated On: 2/20/2025 9:03:05 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This is an entry level position which enforces provisions of the Pennsylvania Human Relations Act in investigating and conciliating complaints of discrimination in employment and public accommodations alleged to have occurred because of a protected class such as race, color, sex, national origin, ancestry, religious creed, age, disability and/or retaliation. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Investigates and conciliates complaints of alleged discrimination in employment and public accommodations. Maintains working knowledge of PA Human Relations Act (PHRA), PA Fair Educational Opportunities Act (PFEOA), Title VII, the Age Discrimination in Employment Act (ADEA) and the Americans with Disabilities Act (ADA) and other relevant laws. Assesses jurisdiction, drafts and investigates complaints of discrimination. Prepares newly docketed complaints for service by tailoring an initial data and document request to ensure all appropriate source documents are requested for investigation purposes and the appropriate basic comparisons are determined. Schedules Fact Finding Conferences and submits the cases for review to the Team Leader. Performs an initial contact call with the parties to ensure service documents have been received, confirms the date of the Fact Finding Conference, conducts thorough interviews with the parties by discussing the allegations of the complaint, explores the possibility of settlement, and answers any questions regarding Commission procedures. Records all events, which occur related to case in the PHRC’s internal computer system, “Case Management System” (CMS). Serves as the facilitator of the settlement process by communicating settlement proposals between the parties. If settlement is reached, reduces the terms of the settlement to a written agreement and has it executed by the parties. Monitors that all answers and documents are received within the appropriate timeframes. Processes and grants extensions for the filing of answers and documents according to Commission procedures. If Respondent fails to supply the same, partners with legal staff to request a subpoena. Serves subpoenas, after legal review and approval. Identifies and tracks the status of all Commission priority complaints. Targets those complaints for priority case investigations. Conducts preliminary case analysis to determine the information needed to complete a full investigation as directed by the Team Leader. Contacts the parties and witnesses to conduct interviews and secure testimony. Prepares for and conducts Fact Finding Conferences to explore the issues raised in the complaint, probes areas of disagreement, explores the possibility of settlement, requests any outstanding documents, and maintains control of the conference. Performs onsite interviews of witnesses, Respondents and/or Complainants or to review documents to secure additional information on a case, if warranted and approved by the Team Leader. Conducts substantial investigative activity at least once every 90 calendar days on each case to continue with the progression of the investigation. Drafts thorough and detailed additional data and document request, for review and approval by the Team Leader. Drafts thorough and comprehensive written, “Findings of the Investigation”, which clearly explain the outcome of the investigation (“Probable Cause” or “No Probable Cause” to credit the allegations of the complaint) and submits to the Team Leader for approval. Prepares all case closing documents, if a recommendation of “No Probable Cause” is approved by the Team Leader. If are commendation of “Probable Cause” is approved by the Team Leader, submits the case to the Legal department for review. If the Legal department approves “Probable Cause”, drafts a “Formal Finding of Probable Cause”, serves the same on the parties and schedules a conciliation conference. When conciliation is successful, drafts a Conciliation Agreement, which reflects the terms of the settlement for execution by the parties. Recommends a Public Hearing, where conciliation is unsuccessful. If a Public Hearing is approved, assists the Legal department in any further processing of the case through completion. Gathers all necessary information when questions concerning jurisdiction or timeliness are raised and brings the issues to the Legal department for review and disposition. Responsible for the proper management of his/her caseload. Effectively communicates with all parties and staff. Follows all applicable Case Investigative Procedures and requests deviations of the same, when appropriate. Participates in weekly team meetings to discuss, gain knowledge and receive feedback from the entire team regarding unique or complex cases. Testifies at public hearings and/or civil proceedings, when necessary. Attends training sessions to improve and update knowledge as it relates to anti-discrimination laws and PHRC procedures. Supervision includes monthly case audits to determine the status of each case and to prioritize work assignments. All work products are submitted through the Team Leader for review and approval. Any questions concerning policy, procedures or applicable laws are brought to the Team Leader for a response. Travel when needed. Performs other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Analyzes, prepares, investigates, and makes recommendations based on the findings related to acts of alleged discrimination under the supervision of a Team Leader. All work products are submitted to the Team Leader, Regional Director, and/or Legal for final approval. Supervision is received from a Human Relations Representative 3 (Team Leader) who provides detailed instruction and extensive review at all stages of the intake, investigation, and conciliation process. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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