|
Commonwealth of Pennsylvania |
|
|
POSITION DESCRIPTION FOR JOB POSTING |
|
|
Position Number: 00155801 |
Description Activated On: 7/27/2026 5:16:46 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Responsible for examining and data entering vehicle records to establish abandoned vehicles, process applications to establish a certificate of title or certificate of salvage. Responsible for collection of monies and data entering proper amounts of monies using CRT Terminals. This employee provides clerical support services to the entire dealer unit by answering questions related to dealers, full agents, messengers and abandoned vehicles. Understanding and following oral and written instructions, along with face to face and via telephone with the general public, dealers and messengers. Incorporate the principles of customer focus, leadership at all levels and relationship building into our daily job functions. This includes our commitment to the Customer Service Policy and, specifically the following: 1) to be aware that customer satisfaction is important 2) to treat every customer with respect and dignity 3) to listen to customers concerns and feedback 4) to always be professional, polite and courteous to customers 5) to find ways to provide better service 6) to recover from mistakes and 7) to generally strive to exceed customers’ expectations at every opportunity |
|
Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Examines information on Bureau forms to ensure proper completion of applications for abandoned vehicles. Data enters pertinent information to issue letters to owners/lienholders/salvors and to process applications for certificates of title/salvage. Must have full knowledge of the Motor Vehicle Code, Bureau forms, procedures and regulations adopted by the Department of Transportation pertaining to the licensing of Salvors and Abandoned Vehicles. Responsible for CLEANS check Responsible for inquiries on salvor records in DAS. Responsible for answering incoming phone calls. Responsible for answering incoming notepads related to abandoned vehicles. Responsible for running CLEANS inquiries on a secured terminal. Responsible for NVMTIS AND ISO inquiries. Responsible for answering incoming calls for the salvor hotline. Responsible for placing and removing stops on DAS. Responds to emails and correspondence in a timely manner from customers and internal business partners including the Salvor Inbox Performs other duties as assigned Responsible for cash shortages, provided the guidelines expressed in Appendix “G” of the Clerical Administrative and Fiscal section of the AFSCME Agreement are met. Alerts management to errors occurring in work processing and determines appropriate training requirements. Shows empathy for customer’s problems and resolves, taking whatever action is needed regardless of the areas affected, without supervisory assistance. Identifies customer’s needs and interprets the Motor Vehicle Code, policies and procedures to the customer’s level of comprehension. Explains policy and procedures in such a manner that the customer is confident of direction given. Presents a professional, courteous image to represent high departmental standards. Assesses environment and be responsible for your safety, the safety of co-workers, and the public. Attends required safety training and adhere to the requirements of all safety manuals, policies, and laws. Immediately report to your supervisor any incident, unsafe practice, or near miss. Take an active role in succession planning by completing a Career Development Plan in collaboration with the supervisor. In conjunction with the supervisor, participate in knowledge management/transfer by identifying key aspects of the job and sharing explicit and tacit program/technical knowledge with others employees. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Makes independent decisions within the guidelines for processing applications. Determines when needs of a customer are not being recognized and realizes when the customer will disrupt the business transaction or create conflict situations; and takes independent action within guidelines to resolve the situation. |
||||||||||||||||||||
Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
||||||||||||||||||||
Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
|