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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00162342 |
Description Activated On: 6/2/2026 11:27:44 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position provides customer service to external and internal customers with driver license suspensions, PDPS and CDLIS problems. Phone calls are received from the general public, driver license centers, and also units within the department concerning issues that need to be resolved. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Responds to phone calls from the general public, internal customers, state agencies, and federal agencies, and respond to their inquiries related to driver license suspensions, the Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), and general commercial driver licensing requirements. Provides information by reading, interpreting, and explaining the records of sanctioned drivers to customers, and advising them of PENNDOT requirements to restore their driving privilege. Advises customers on the requirements for proving they are not a driver identified on PDPS, the requirements for obtaining and maintaining a commercial driver license (CDL), how to submit requirements, and information related to disqualification or cancellation of their CDL. Analyzes documentation received from customers for restoration or PDPS cases, and perform all necessary follow-up research to verify documentation, including phone calls to other state or federal agencies. Performs data entry of various types of work received in the unit. Utilizes PENNDOT’s mainframe systems to update PA driver records by processing forms, statements, and other documents, received through the mail from customers whose driving privilege in PA is suspended, revoked, cancelled or disqualified. Provides official documents to customers based upon reviews of PENNDOT driver records, documents provided by customers, and contacts with local, state or federal agencies. Produces and sends driver license products or correspondence to customers. Reviews and processes from various daily reports related to CDLIS and PDPS transactions and perform follow-up actions to correct or update driver records on PENNDOT’s mainframe systems. Researches all written requests for information received from PENNDOT’s Customer Call Center or any other internal source and provide timely feedback to requester or customer. Maintains files of CDLIS and PDPS cases, and all correspondence originating from the work unit. Runs checks for Locomotives and Aviation. Performs verification procedures related to French and German driver’s licenses received when the foreign licenses and transferred to PA. Ensures Taiwan and Korean license are placed in the correct folder to ensure examiners access. Ensures that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the Fee Waiver Guidelines. Reviews weekly AAMVA CD90.3.1 Pointer Suspense Report (96-Hour) and ensures appropriate action is taken to complete/resolve entries within the required time frame. Succession Planning: 1. Take an active role in identifying areas where they could develop 2. Complete a Career Development Plan 3. Pursue and actively participate in developmental opportunities 4. Capture and share tacit and explicit knowledge of the job Safety: 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. 3. Immediately report to your supervisor any incident, unsafe practice, or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. Responsible for the researching, processing and customer communication of all notepads that are applicable to the responsibilities related to your processing unit within established guidelines and timeframes (Notepad/72 hrs. and Priority notepad/24 hrs.) Perform other related duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Independent decisions are made regarding customer issues received by calls from driver license center employees and from the public when a problem occurs with an individual’s record. Determination is made as to what will be needed to restore from suspension. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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