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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00165306 |
Description Activated On: 2/19/2025 11:19:23 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Seasonal position, providing clerical and office support for operations at Kings Gap Environmental Education Center. Responsible for front desk customer service duties (e.g., answering phone calls, managing email correspondence, greeting visitors), providing assistance and information to enhance their experience with the park. Also, provides hospitality services to overnight guests, as well as guests utilizing the park’s conference and training center services. Assists the park’s Administrative Assistant and other staff with a wide variety of clerical tasks. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. COMMUNICATIONS Answers phone calls, responds to routine questions about the park, records and passes messages, and routes telephone calls to the appropriate staff. Operates the park’s base radio to communicate with field personnel during emergencies and non-emergencies. Assists in maintaining information posted for the public. As requested, assists with maintaining information posted publicly on social media or within the park’s webpage. Monitors the park’s general email account, responding to routine questions, forwarding messages to appropriate staff, and printing memos for posting. Receives, stamps, sends, sorts, and distributes postage and packages. AGREEMENTS & CONTRACTS Assists Administrative Assistant with inputting, printing, mailing, processing, distributing, and filing the following park use agreements and associated paperwork: Special Activity Agreements, Letters of Authorization, Short term Concession Agreements, Commercial Use Licenses, Liability Releases, waivers, and all other processes |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Identifies reservation and booking conflicts (including staffing deficiencies) that need to be resolved by the EE Center Manager. Identifies inconveniences to reservation holders, that require the attention of the EE Center Manager. Identify issues that need to immediately be communicated as an emergency. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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