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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00182346 |
Description Activated On: 9/9/2026 9:43:11 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This employee is responsible for directing subordinate supervisors in the Eastern Region, Suburban District. This position reports to the Driver License Regional Manager and is responsible for directing the Supervisors throughout the District in the assigned centers. Responsible for establishing goals and objectives to improve the overall efficiency and effectiveness of operations at each Driver License Center located within the district and to provide support to the field staff and Regional Manager to ensure operational efficiency. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Directs the Supervisor throughout the Suburban District in the day-to-day operations of Driver License Centers. Responsible for human resource management including hiring, placement, training, recognition and discipline for Civil Service and union-covered workforce. Responsible for ensuring that knowledge and skills tests are administered fairly and uniformly throughout the Responsible for monitoring overall efficiency and effectiveness of field employees through personal observations, analysis of employee productivity, employee quality ratings, test results by employee, customer satisfaction ratings, etc. Ensures that customer wait times are minimized throughout the Suburban District, with no center exceeding a 30-minute wait time. Facilitates and proactively supports Driver and Vehicle Services Customer Service Policy of providing 100% courteous and professional customer service to all customers in the Suburban District without exception. Ensure that the field management exercises the appropriate controls to ensure consistent service quality. Ensures the Suburban District field management has the necessary oversight and audit controls in place to deter identity fraud and identity theft. Communicates vertically and horizontally organizational vision, mission, values, and priorities. Manages and resolves conflicts, including crisis management, among customers, partners and staff to provide understanding/agreement of driver exam staff priorities, tasks requirements, and assignments. Responsible for establishment of performance standards and objectives for the Suburban District field staff. Ensure that all scorecard and dashboard objectives are met by each of the Advance's initiatives that result in cost savings. Responsible for responding to legislative inquiries, public inquiries, press inquiries, etc. received through various mediums including letters, telephone, Governor’s Office, Secretary’s Office, etc. Appears for speaking engagements at various public and private organization meeting representing the Bureau of Driver Licensing. Responsible for various training programs for the Suburban District field staff to ensure staff is properly trained and knowledgeable of program changes, law changes, regulation changes, and program direction. Responsible for obtaining and providing the necessary resources, including training, equipment and staff, for the daily operation of the Suburban District Driver License Centers. Responsible for developing appropriate relationships with external and internal partners and suppliers to ensure service delivery. Conduct required quarterly Driver License status inquiry audits and yearly ride-along with Supervisors to ensure compliance of Department policy, procedure and testing practices. Ensure compliance, in the Suburban District, with Driver and Vehicle Services Customer Service Policy. District Manager must routinely and frequently travel to any site within assigned District. District Manager responds to emergency situations which may require additional travel and includes but it is not limited to administering of skills testing or other core functions of driver licensing staff to ensure operational efficiencies. District Manager must assist in facility related activities including site relocations and renovations, moving Driver License Center equipment, supplies, etc. District Manager must visit each Driver License Center a minimum of once per Quarter. A visual facility inspection shall be completed upon each visit and a site inspection checklist is to be completed. Managers are to initiate actions to remedy facility concerns and issues identified and communicate findings to the appropriate management support staff. Follow-up if necessary is required to ensure facility concerns and issues identified are remedied. If requested remedial actions do not occur, Regional and District Managers must escalate to the Division Manager. Ensures all staff are correctly processing and abiding by REAL ID regulations. Safety: 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. 3. Immediately report to your supervisor any incident, unsafe practice, or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. 5. Promote a CULTURE that emphasizes SAFETY as a core value: Immediately stop any unsafe actions. * Incorporate safety into all discussions, deliberations, and decisions. * Continuously communicate the safety direction. * Inspire employees to be a MODEL for safety. * Encourage and support safety initiatives and programs by participating and involving your staff. * Recognize safety daily. * Acknowledge EXTRAORDINARY achievements. * Learn and improve through After-Action Reviews (AARs). * Enforce accountability. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Hiring in the Suburban District . Disciplinary recommendations Staffing Shifting of staff to meet operational needs Makes decisions in Division Manager's absence Deciding if disciplinary action is warranted Operations decisions to ensure wait times standards; dashboard and scorecard measurements are met. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. Class C Driver's License 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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