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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00184824 |
Description Activated On: 1/12/2026 1:58:31 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. To analyze, evaluate and ensure the overall effectiveness of the Child Support Enforcement Program on an on-going basis. Establish and maintain effective liaison interfaces with the local IV-D Domestic Relations Sections, the local IV-A County Assistance offices, Children and Youth Services Offices, and both intra-and inter-state to coordinate case activity, mediate disputes, foster program compliance, optimize collections and promote self-sufficiency of families. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Specific Duties Include but Are Not Limited To: •Prepare reports and recommendations on inter-agency contacts and perform related administrative duties including those involving recommendations of good cause, client noncooperation and compromise of arrears issues. •Provide systems (eCIS & eQuate) training to CAO and DRS staff •Monitor automated systems to ensure data integrity. •Perform individual case audits. •Review and analyze data to ensure proper distribution of child support payments; evaluate and recommend dispositions for FXR cases and Excess Over Unreimbursed Assistance (EOURA) cases; compute and execute refund and case audits as necessary. •Monitor Acknowledgement of Paternity Program (AOP). Maintain an effective liaison relationship with hospital staff. Provide training on completion of AOP and new initiatives •Represent the Department’s interests and/or testify as a witness in child support conferences/hearings and Departmental FAIR hearings, including a preparation of preliminary and supplemental reports •Participate in the Federal Tax Information (FTI) Inspection 3-year process as the conducting-representative. Responsibilities include but are not limited to coordinating emails, reviewing assessments/workbooks, and conducting on-site or virtual inspections. •Provide on-going technical assistance to Domestic Relations Sections, County Assistance Offices and Children and Youth Services offices. •Assess program performance and implement corrective action to ensure optimum results. •Clarify child support program-related policies and procedures. •Investigate, analyze, resolve, or attempt to resolve, and respond to inter-agency problems and complaints/questions from clients, defendants, attorneys, public officials, the public and other governmental agencies when within realm of authority. Document and make recommendations on unresolved issues and those exceeding Specialist’s authority and submit through chain-of-command. •Compare findings on individual case reviews to identify patterns of noncompliance with regulations and the Cooperative Agreement. Submit written documentation and samples of unresolved patterns of noncompliance to supervisor for submission to the Area Manager/Division Director. •Coordinate case activities with local legal representative to ensure that DHS’s interests are protected and satisfied. •Compose written responses to correspondence, assignments, and file notes as required. •Perform related work, special projects, presentations, and outreach initiatives as required or assigned. Perform other related duties as required. •Identify and submit verification of current local, State, and national child support-related news, initiatives, and trends on an on-going basis. This includes social, economic, political, demographic, and other information that is pertinent to the Child Support Enforcement Program. •Represent BCSE/DFO at IV-A/IV-D meetings. •Authorize petitions and complaints for establishment and modification of child and medical support orders. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. •Monitor individual cases for data integrity. •Interprets, investigates, and validates client inquiries. •Compares results of individual case studies/contacts to identify patterns of deficiencies in child support services. Study results will be forwarded to supervisor and/or management. •Provide technical assistance to Domestic Relations Section and County Assistance Offices. •Prepares materials necessary for representing the Department at Fair Hearings. •Staff use independent decision-making skills in accordance with the CSEP and business procedures when performing their duties. Complex issues are referred to supervisor or management for decision. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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