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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00202318 |
Description Activated On: 7/24/2025 4:47:58 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Responsible for processing basic motor vehicle and driver licensing applications from the general public over the counter in a face-to-face environment. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. HUse basic knowledge of Motor Vehicle Code, procedures and regulations adopted by the Department of Transportation pertaining to registration and licensing. Examines and distributes driver license and registration credentials to customers after verifying identity at the counter designated pick-up window. Examines and processes bureau forms to ensure proper issuance of replacement or corrections to motor vehicle and driver license credentials using a PC terminal including but not limited to duplicate titles, registration plates, cards, and placards for persons with disabilities, driver’s license and motor vehicle registration renewals and non-driver identification renewals or replacements. Reviews insurance suspension letters and determines eligibility requirements to either start or restore from registration suspensions. Research discrepancies and retrieves required documents to correct customer records. Determines negotiability of checks and money orders. Required to speak with customers face to face or via telephone. Handle cash transaction and issues necessary change from own cash drawer. Responsible for cash shortages within the guidelines expressed in Appendix “J” of the Clerical, Administrative, and Fiscal Unit section of the AFSCME agreement. Responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the fee waiver guidelines. Manual labor involves walking, stretching, bending, kneeling for extended periods of time, stooping, pulling, pushing, reaching, twisting, and/or carrying. Assist supervisor in training new employees. Monitors inventory of supplies. Performs other duties as required. Incorporate the principles of customer focus, leadership, at all levels and relationship building into daily job functions. Commitment to the Customer Service Policy and specifically the following: 1. To be aware that customer’s satisfaction is important. 2. To treat every customer with respect and dignity. 3. To listen to customer concerns and feedback. 4. To always be professional, polite and courteous to customers. 5. To find ways to provide better service. 6. To recover from mistakes 7. To generally strive to exceed customers’ expectations at every opportunity. Succession planning: Take an active role in succession planning by completing a Career Development Plan in collaboration with the supervisor. In conjunction with the supervisor, participate in knowledge management/transfer by identifying key aspects of the job and sharing explicit and tacit program/technical knowledge with other employees. Safety 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies and laws. 3. Immediately report to your supervisor and incident, unsafe practice or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols and appropriately react in the event of an incident. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Reviews insurance suspension letters and determines eligibility requirements to either start or restore from registration suspensions. Determines whether or not faxed, photocopy or notarization is required when processing applications based upon set policy and or regulations. Involves the research and review of bureau forms to make decisions in eligibility for issuing, or replacements of various driver licensing or motor vehicles credentials. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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