Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00205170	Description Activated On: 8/27/2026 1:13:24 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

The employee occupying this position is responsible and accountable for performing clerical duties under the supervision of an IMA1 in the Customer Service Center.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Performs data entry by completing transactions requested from Income Maintenance staff. Reviews case record for completeness, accuracy and information for all program benefits. Complete necessary forms by transferring information from case record to ensure correct and timely benefits to clients.

Performs data entry by following instructions from the data entry document, completing data entry transactions, and routing record to proper source in order to ensure correct information is added to the database for clients to receive benefits.

Record information by transferring written or verbal instructions from IM staff in order to meet deadlines.

Sorts, distributes, and prioritizes case record actions from IM staff in order to meet deadlines.

Performs inquiry into databases and MAPPER by reading input documents, completing transactions, and responding to the requestor.

Maintains closed files by filing, purging, and arranging case record information and ensures that all information is updated.

Maintains and operates office machinery.

Responsible for the issuance and re-issuance of electronic benefits transfer cards by either operating the Administrative Work Station (AWS) or the Personal Identification Number (PIN) machine to ensure clients can access benefits electronically.

Performs other related duties as assigned. Work assignments are by unit and/or organizational needs.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Prioritizing work assignments to ensure clients’ benefits are processed to meet organizational guidelines and delivery of excellence in customer service.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

N/A

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

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5.

6.

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Frequently receives and directs visitors and members while providing customer service.
2.	Constantly completes the daily mail runs which requires both walking and driving to delivery locations.
3.	Constantly fulfills employee service and supply requests received from staff.
4.	Frequently completes data entry for each transaction utilizing various clerical maintenance screens to update case record information.
5.	Frequently demonstrates ability to interact with staff and the general public in a courteous and efficient manner.
6.	Constantly researches case record information in computer database to provide pertinent information to customers via phone and mail.
7.	Constantly demonstrates ability to operate automated office equipment and all software as required by local office procedures.
8.	Constantly demonstrates good verbal and written skills.
9.	Constantly demonstrates ability to handle confidential information.
10.	Frequently demonstrates ability to track, monitor and respond to incoming requests for forms and documents in a timely fashion.