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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00230295 |
Description Activated On: 10/14/2025 2:47:19 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is within the Bureau of Information and Communication Services (BCIS) and serves as a driver for the Department's Mobile Command Posts (MCP), holding a Pennsylvania Commercial Class “A” Driver's License (or the ability to obtain one within twelve (12) months of employment in this position) with both the Air Brake (Type “L”) and Fifth Wheel (Type “O”) restrictions lifted. This Position is responsible for the Operation/Maintenance/Technical Support of the Department’s Mobile Command Posts/Fixed Command Posts/Joint Operations Centers. This position serves as Operator/Administrator/Supporter of any/all technical equipment related to the Mobile Command Posts/BCIS. This position independently installs and configures all software/hardware related to the Department MCPs to include the Cisco network equipment, desktop PCs, and laptops. This position will also include the receiving, shipping and inventory control of materials stored at the work location. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Must be available outside of scheduled working hours for deployment of PSP Mobile Command Posts, Fixed Command Posts and Joint Operations Centers which may necessitate shift changes and extended working hours as needed to ensure operational needs and priorities are met. 15% - Serves as Driver /Operator of the PSP Mobile Command Posts and is responsible for their set-up/teardown when deployed. This position will be responsible for the operation/maintenance/support of the technical equipment contained with the MCPs to ensure the vehicles are in a high state of readiness at all times. This includes completing regular weekly equipment checks. The employee in this position must be prepared to meet all communication and IT related needs of command staff, especially during high profile PSP details when BCIS has a role regardless of MCP deployment where a Fixed Command Post or Joint Operations Center is used. This position shall also have a thorough understanding of PSP Software application to include but not limited to: RMS/CAD, CLEAN, MDT, GIS, JNET and VPN Remote Software. 15% - Serves as operator/administrator/supporter of technical equipment to include any/all radio equipment (including but not limited to: Low Band, VHF, UHF, P25 Systems); desktop computers, laptop computers and networked computer systems; ACU1000 Channel Patching Equipment; Video Monitoring Equipment; Polycom Video Conferencing Equipment; Aviation Video Downlink Equipment; Eventide Recorders; Switches; Telecommunications Equipment (Verizon, Sprint , AT&T and T-Mobile Cellular Lines; Network Access); Satellite Equipment (Tactical Satellite Phone Lines; Network Access); ICS Outrigger System which extends the Network (Computers. Phones, Fax, Aviation Video Downlink) from MCP to a Fixed Structure up to 1000 feet; Wireless P.A. Address System; Shoreline Power; 25k +/- Generators; Axon MVRs and Body Worn Cameras; Toughbooks, CodeRED, FirstNet and mini-CRD, Foto-Kite, Cradlepoint. 15% - Independently installs, configures and maintains MCP Network equipment and software. Monitors the performance of the network software and hardware. Monitors system resources, resolves system performance issues, and ensures system availability. Effectively and efficiently utilizes tool sets to maintain a stable operating environment. Provides technical assistance to contractor to ensure that system monitoring functions can be implemented and system operations can be verified. Makes recommendations to management to assist with operations procedures and planning. Independently reviews technical manuals and publications to make recommendations for MCP system enhancements. 10% - Responsible for managing, implementing, and configuring Microsoft Security Patches, Updates and Service Packs for the MCPs. Test and installs Microsoft Security Patches, Updates and Service Packs to ensure compatibility with existing software. Determines which Microsoft Security Patches, Updates and Service Packs need to be installed to ensure maximum protection while maintaining optimal system performance. Test and installs antivirus signature file updates to ensure compatibility with existing software. Determines the appropriate antivirus configuration settings to ensure maximum protection while maintaining optimal system performance. 10% - Installs, configures and maintains routers, switches, hubs, and UPS Devices to ensure high network performance and integrity. 10% - Works with Departmental Managers, Vendors, and Contractors, and users to discuss and resolve MCP issues and problems. Provides technical guidance and support to Help Desk Staff, lower level technical personnel, and higher management in all aspects of the Department’s MCPs. 10% - Acts as inter-department liaison to BIT Staff to ensure smooth operation and requests are fulfilled during high profile details. Provides real-time system administration of the Radio Network using the Unified Administration System (UAS). Performs security management such as managing user accounts, using established regions within the system, and configuration of voice group coverage for the system. Coordinates requests from outside agencies for interoperability with the PSP radio system. Develops and maintains Fleet Maps for all PSP Troop Headquarters, Troop Stations, and Bureaus. 5% Installs, configures, and maintains Microsoft Windows servers and server operating systems for BCIS building security system. 5% Assists with teaching/instructing members and civilians on the proper use of any/all radio equipment to include but not limited to: Dispatch Consoles, Mobile and Portables Radios, and DVRS’s. Management of dispatch console configurations including talk-group assignments, console desktop layouts to include tiles, patches, simul-select, PCO permissions (locking patches), backup consolettes/desktops configurations, etc. Staging signoff of operational tests prior to dispatch console deployment. Travels and responds sometimes after hours for technical assistance/support on an as needed basis. 5% Performs other related duties as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. The incumbent in this position is authorized to make technical and administrative decisions for tasks assigned, consistent with Division, Department and Commonwealth Policies. The incumbent will check with supervisors prior to making any decisions that may affect business policy and budgets. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. Class A Commercial Driver's License 2. Air Brakes Restriction Must Be Lifted 3. OTHER 4. Commonwealth Law Enforcement Assistance Network (CLEAN) Certificate 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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