Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00247965	Description Activated On: 7/18/2025 7:09:07 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This position is responsible for processing Crash report requests from the public and their representatives, as well as from within the Department and outside agencies. This position completes Master Name Index Verifications within the transcription queue of the Records Management Systems and provides other clerical and office support within the Division.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

35% Processes incoming and outgoing mail. Files Criminal Incident Reports as well other related reports numerically by Troop, CAD Call (Computer Aided Dispatch) number, legacy AIMS Incident number, and year (If applicable). Processes requests for copies of Crash Reports from within the Department as well as from outside agencies and the public and their representatives, ensuring processing is completed in a timely manner.

30% Verifies entities transcribed into the Master Name Index (MNI) generated from Records Management Systems.

20% Answer telephone inquiries concerning Crash Reports and requests.

5% Assists the Supervisor by helping in the training of new employees and answering work-related questions of fellow workers and others requesting Unit information.

5% Modifies crash report requests and processes fees related to crash report purchases.

5% Performs any other related duties assigned by the Unit and Section Supervisor.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Work is performed independently. Section Supervisor inspects work periodically. Non-routine assignments are given as necessary with specific instructions and time frames for completion. The type of work described in the Description of Duties is assigned to the employee on a permanent basis. New work is explained and reviewed by the Supervisor.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Checks reports for accuracy.
2.	Files reports by Troop, number, and year.
3.	Properly maintains files.
4.	Correctly answers/directs phone calls.
5.	Operates and utilizes computer related programs and office equipment
6.	Transports boxes weighing up to 40 pounds.
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