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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00271956 |
Description Activated On: 12/17/2025 3:07:15 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The incumbent in this position will be responsible for providing analysis and evaluation of the highly complex Unemployment Compensation Management System (UCMS) including procedural development, troubleshooting, maintenance, enhancements, ongoing monitoring of UCMS performance, and communication with and training of Office of Unemployment Compensation Tax Services (UCTS) staff of UCMS updates. The UCMS modernized and facilitates the administration of the reporting and collection of UC taxes from employers of Pennsylvania which are ultimately used to pay benefits to unemployed Pennsylvanians. This position is critical to the success of UCMS which has significantly high visibility and public interest. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Serves as a Core Team Member and is responsible for all the functional areas in UCMS and for the day-to-day planning and managing of the project activities. Incumbent will be responsible for any of the following functional areas: Accounting, Audit, Collections, Common Functions and Misc., Compliance, Rates and Tax Appeals, Receivables, Registration, Reimbursable, Tax Review Office, USDOL Reporting, and Wages. One of the goals of management in support of a UCMS Core Team is to ensure that UCMS functionality is properly applying PA UC Law and UCTS policy and procedure. As the system of record for UC Tax and Wage data, UCMS needs to provide accurate and reliable results and ensure an extremely high standard of data integrity so both internal and external users can rely on the results. In support of these requirements, the following duties require a degree of expertise in the UC Tax Program. Incumbent must keep current knowledge of PA UC Law, Regulations, UCTS policies and procedures and UCMS proficiency. Provides recommendations to the UCMS Program Analyst 3 and other management individuals regarding the project in writing and verbally. This position is responsible for ongoing UCMS maintenance, enhancements, and monitoring UCMS performance; the individual works independently or as a member of a group depending on the situation to define and test solutions to UCMS problem reports (bugs) and design changes (features). This includes working with outside vendors, contractors and DLI Management to meet their needs regarding UCMS. This position requires the individual to be intimately familiar with UCTS business policies and procedures and how those policies and procedures are performed either by users in UCMS or automated procedures performed automatically by UCMS. The individual should be able to identify potential obstacles or problems, conducts research, solicits input and recommends possible solutions to address the obstacle or problem. Performs analysis of requirements, use cases and business rules in UCMS to review and update system requirements and design documents, create testing plans and to determine if UCMS code is functioning as per the design in documents. The individual will also determine if the use cases correctly describe the business process. This position is responsible to perform user acceptance testing to ensure that bug fixes, feature implementations, data fixes and system upgrades have produced the desired results without negatively impacting other processes in UCMS. Evaluates UCMS correspondence and report specifications to determine if UCMS is properly creating the correspondences and reports and to update the specifications based on the needs of UCTS. Update UCMS correspondence and report specifications after review of changes with UCTS senior management, OIT and UCMS maintenance vendor. The individual will also work directly or indirectly with the Bureau of Administrative Services (BAS) to update the master form when a correspondence is updated in UCMS. Create and update UCMS task documents after user acceptance testing is completed to document the new tasks or updates to existing tasks for internal end users. Shadow end users as they navigate and perform functions in UCMS on an ongoing basis to help identify areas of improvement, either at the user level (training) or the system level. Submit problem reports (bugs) in the collaborative software development application, if UCMS is not functioning as per use case design, the individual will document the issue and enter a bug into collaborative software development application tracking software database. Document and submit data fix requests per the described procedure in collaborative software development application to have account data changed. Review system failure reports (includes BPELs) and determine further action needed to document the failure, fix the issue that caused the failure and/or report to OIT. Perform sending mass emails to external users using List Serv when requested by UCTS senior management. Process adjustments to employer accounts with respect to payments and receivables within UCMS or notify the correct users to make the account adjustments. Attend meetings as necessary. Create, maintain, and manage procedures that document the steps needed in the lifecycle of the processes in UCMS (Registration Process, Statements of Account, Annual Rate Notices, etc.) Maintain tax reference data and business rules. Maintain Information Memorandums and bureau bulletins regarding new or changes to Law, policy, and operating procedures. Duties of the position involve work in planning, organizing, and implementing a program of training and staff development in support of UCMS functionality. Confer with senior managers to provide advice and guidance and discuss plans and training needs for UCMS functionality changes. Develop training materials and deliver technical training to UCTS staff on new or revised functionality in UCMS. Participate with managers in the analysis of employer account activities and in the development of measurement criteria for various activities within each Program Area. Some travel may be required. Performs other related duties as required. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 which requires you to pass an enhanced background check prior to beginning employment and a reinvestigation within five years of the previous background investigation with continued employment. As an employee of a state agency who works with FTI, you are responsible for protecting this critical information. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Exercises independence and judgment as follows: • Decides whether updates to system requirements and design documentation accurately depict the new or changed functionality to a process in UCMS. • Makes recommendations on UCMS functionality changes • Determines if account data needs to be updated and the best course of action to get the data updated properly • Makes recommendations for training to address operational problems. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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