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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00271956 |
Description Activated On: 8/26/2026 3:14:16 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The incumbent in this position serves as the Office of Unemployment Compensation Tax Services (UCTS) subject matter resource for the Unemployment Compensation Management System (UCMS), ensuring the system effectively supports the administration of employer unemployment compensation tax reporting and collection. This position is responsible for monitoring and evaluating business system functionality from an end-user perspective, identifying and documenting functional issues, coordinating resolution with internal IT teams and external vendors, supporting system enhancements, developing and maintaining business procedures, and communicating system changes to UCTS staff through guidance and training. The position plays a critical role in supporting the successful operation of UCMS, a highly visible system that is essential to the administration of Pennsylvania's Unemployment Compensation program and the collection of employer taxes used to fund benefits for unemployed Pennsylvanians. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Serves as a UCMS Core Team Member responsible for evaluating business system functionality, providing functional support across all areas of UCMS, coordinating the resolution of functional issues and system enhancements with internal IT teams and vendors, and coordinating assigned system projects activities. The incumbent is responsible for one or more of the following functional areas: Accounting, Audit, Collections, Common Functions and Misc., Compliance, Rates and Tax Appeals, Receivables, Registration, Reimbursable, Tax Review Office, USDOL Reporting, and Wages. One of the primary goals of the UCMS Core Team is to ensure that UCMS supports Pennsylvania UC Law and UCTS policies and procedures through effective business processes and system functionality. As the system of record for UC Tax and Wage information, UCMS must produce accurate, reliable results and maintain a high level of data integrity to support business operations and meet regulatory requirements. This position applies extensive knowledge of the UC Tax Program to evaluate business system functionality, identify and coordinate the resolution of functional issues with internal IT teams and vendors, support business-driven system enhancements, and ensure system processes continue to meet operational and regulatory requirements.. Maintains current knowledge of PA UC Law, Regulations, UCTS policies and procedures, and UCMS functionality. Provides written and verbal recommendations to the UCMS Program Analyst 3 and other management staff regarding UCMS business functionality, business processes, and system enhancements, and business requirements to support informed decision-making and coordination with internal IT teams and external vendors. This position is responsible for supporting the ongoing business operation and continuous improvement of UCMS. The incumbent works independently or as part of a team to identify, evaluate, document, and coordinate the resolution of functional system issues and business-driven system enhancement requests. Responsibilities include validating proposed solutions from a business perspective, participating in testing, and coordinating with external vendors, contractors, OIT, and DLI management to ensure UCMS continues to effectively support business operations, regulatory requirements, and end-user needs. This position requires extensive knowledge of UCTS business policies, procedures and UC program operations, as well as how those business processes are performed within UCMS through system workflows, business rules, and automated processing. The incumbent evaluates business system functionality to identify functional and operational issues, discrepancies, and business requirements that may be incomplete, inconsistent, or produce unexpected results. The incumbent conducts research, gathers stakeholder input, and documents findings to support issue resolution and system enhancements. Working independently within established guidelines and in collaboration with the UCMS Program Analyst 3, internal IT teams, and external vendors, the incumbent assists with the evaluation, testing, implementation, and business validation of approved system changes. Reviews business requirements, use cases, business rules, and related system documentation to evaluate whether UCMS functionality supports approved business processes and operational requirements, and identifies and documents discrepancies, omissions, or areas requiring clarification. Independently develops comprehensive user acceptance testing (UAT) scenarios and test cases that validate business requirements and end-to-end business processes, collaborates with internal IT teams and external vendors to identify testing gaps and refine test coverage, and coordinates business testing activities through implementation. Performs comprehensive user acceptance testing (UAT) of system enhancements, defect corrections, data fixes, system upgrades, and other changes to verify that UCMS functions as intended, supports approved business requirements, and does not adversely affect existing business processes. Identifies, documents, and communicates testing results, unexpected system behavior, and functional issues to the UCMS Program Analyst 3, internal IT teams, and external vendors for evaluation and resolution. Reviews and evaluates UCMS correspondence and reports during user acceptance testing and routine system validation to verify that system-generated outputs align with approved business requirements. Identifies and documents discrepancies, conducts research as needed, and assists in updating related specifications to reflect approved business processes and UCTS operational needs. Following successful user acceptance testing and approval of system changes, the incumbent updates UCMS correspondence and report specifications to reflect approved business requirements and implemented system changes. Coordinates with the UCMS Program Analyst 3 to ensure specifications accurately document system functionality. Provides information and supporting documentation, as needed, for updates to master forms coordinated through the Bureau of Administrative Services (BAS) when UCMS correspondence is revised. Creates and updates UCMS task documentation following successful user acceptance testing to document approved business process and procedural changes for internal end users. Observes end users performing work within UCMS to identify functional issues, business process challenges, and training needs. Documents observations and shares findings with the UCMS Program Analyst 3 to support the evaluation of business process improvements and system enhancements. Documents and submits system issue reports (bugs) through the designated issue tracking application, providing sufficient detail, supporting documentation, and testing results to facilitate review, investigation, and resolution by internal IT teams and external vendors. Documents and submits data fix requests through the designated tracking application in accordance with established procedures. Reviews and validates data fixes from a business perspective to verify employer account corrections were completed accurately and do not adversely affect related business processes. Coordinates with requesting end users to confirm successful implementation when independent validation is not feasible. Reviews system failure reports (including BPELs), evaluates the operational and business impacts, determines appropriate follow-up actions, and coordinates with internal IT, external vendors or other appropriate staff to document, investigate, and resolve routine system issues. Prepares and distributes mass email communications to external users through ListServ at the direction of UCTS management. Processes employer account adjustments related to payments and receivables within established authority or coordinates with the appropriate staff to ensure required account adjustments are completed. Participates in business requirements, user interface (UI) design, project status, and other ad hoc meetings to apply and expand knowledge of UCMS business processes and system functionality, contribute to system development activities, and support business testing and implementation effort. Creates, updates, and maintains business procedures and task documentation that support UCMS business processes, ensuring documentation reflects approved system functionality and business process changes following implementation. Maintains tax reference data and business rules within UCMS in accordance with approved policies, procedures, and business requirements. Updates and maintains Information Memorandums, bureau bulletins, and other reference materials to reflect approved changes to laws, policies, operating procedures, and UCMS functionality. Provides information, research, and analysis to the UCMS Program Analyst 3 and management regarding system functionality, business process impacts, testing results, implementation activities, and user training needs. Develops, updates, and maintains training materials, job aids, user guides, and other instructional resources by translating approved business requirements and implemented system changes into clear, business-focused guidance for UCMS end users. Ensures training materials accurately reflect implemented system functionality and approved business processes. Prepares and delivers training to UCTS staff on newly implemented or revised UCMS functionality, business processes, and procedural changes using approved training materials. Responds to participant questions and provides feedback to management regarding training needs or areas requiring additional clarification. Participates in the review of employer account activities and assists with the development and evaluation of operational measures, business process improvements, and functional requirements supporting UCMS program operations. Travel, as required, to support meetings, training, or other business activities. Performs other related duties as required. This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 which requires you to pass an enhanced background check prior to beginning employment and a reinvestigation within five years of the previous background investigation with continued employment. As an employee of a state agency who works with FTI, you are responsible for protecting this critical information. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Exercises independence and judgment as follows: • Evaluates business requirements, business rules, use cases, and related system documentation to assess whether UCMS functionality supports approved business processes and operational requirements. Identifies inconsistencies, gaps, or areas requiring clarification and recommends appropriate revisions. • Independently develops and executes user acceptance testing (UAT) scenarios for assigned system enhancements, bug corrections, data fixes, and system upgrades. Evaluates testing results to determine whether system functionality meets business requirements, identifies and documents bugs and functional discrepancies, and recommends corrective actions prior to implementation. • Evaluates UCMS operational issues and business process needs and recommends system enhancements, procedural updates, and operational improvements to support business requirements and program objectives. • Determines whether employer account data requires correction, prepares and submits data fix requests, validates completed changes from a business perspective, and coordinates end-user validation when appropriate. • Identifies business process inefficiencies, user knowledge gaps, and opportunities to improve UCMS functionality, business processes, or user training, and provides recommendations to the UCMS Program Analyst 3 and management. • Researches and resolves routine UCMS functional and operational issues within established policies, procedures, and program guidelines, coordinating with internal IT teams and external vendors as needed. Refers issues involving changes to law, policy, significant system modifications, or matters with broad program impact to the UCMS Program Analyst 3 or appropriate management for review and direction. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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