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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00274356 |
Description Activated On: 9/30/2026 9:29:57 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position, in the Bureau of Community Health Systems, supports the organization’s mission of providing infrastructure for the implementation of core public health functions in a high quality, effective and responsive manner that will positively impact the health status of Pennsylvanians by fielding all customer calls in the 877PAHealth Call Center and providing clerical support to BCHS Central Office. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Answers calls in the 877PaHealth Call Center using BCHS and DOH policies and procedures and knowledge of agency, local government, community, and commonwealth programs to provide information and referral on DOH programs to the public. Logs calls to provide measures on health program activities. Refers callers to other agencies as appropriate. Provides appropriate referrals to community resources to meet the identified needs of the client. Ability to organize work and develop effective work methods in an area which involves variable phases of different techniques and procedures. Provides clerical support to the Administrative Officer 4, who develops educational guides and provides administrative support to field staff and BCHS management staff. Responds to any inquiries received via email, fax, and DOH health contact forms from the public website. Works with the Clerical Supervisor 2 and Clerical Assistant 3 on special Bureau and Central Office special projects. Provides clerical coverage to State Health Centers as needed to ensure adequate clerical coverage. Assists with the orientation of new clerical staff to ensure adequate clerical coverage. Public Health Emergency Response – This position may be given an assignment to support the public health emergency response mission of the Department of Health. Emergency assignments could at times be received with little or no notice and may continue for any period – ranging from a few hours to several weeks, depending on the nature of the circumstance. The emergency assignments may at times be performed under adverse conditions and may require travel to another site other than the employee’s assigned headquarters for a period. Demonstrate awareness of the vulnerable populations the organization serves by identifying, providing, and advocating for resources, services, communication methods, and policies that would help those populations achieve health equity. Other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Leadership role in organization: None. Position does not supervise, manage, or serve as lead worker. Decision making in work processes: Decision making is made from a limited set of options or standard operating procedure. Supervisor’s input to decision making: Supervisor reviews results of all completed work. Employee determines order of assignments. Communication Authority: Position provides information on commonwealth and DOH programs and services to citizens and professionals using customer service etiquette following DOH guidelines. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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