Commonwealth of Pennsylvania

POSITION DESCRIPTION FOR JOB POSTING

Position Number:  00285444

Description Activated On:  1/29/2026 4:28:10 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. 

 Pennsylvania's Enterprise to Link Information for Children Across Networks (PELICAN) is a highly complex information technology system. The incumbent in this position will perform analytical work for documenting, enhancing, and maintaining various systems business processes, data integrity, and system functionality. Data integrity will include cross-systems participation with Certification (CLS), Child Care Works (CCW), Keys to Quality (KTQ), Early Learning Network (ELN) and Pre-K Counts (PKC).

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Help Desk Support/Duties
• Closely Monitor help desk incident reports (emails/phone calls/voice mail/etc.) to
ensure issues are resolved in a timely fashion.
• Coordinate/facilitate and participate in regular Help Desk Team conference
calls/meetings (where applicable)
• Review Action Requests (AR) submitted by End Users, Program Office, Help Desk Team (if
applicable) and/or Vendors (as required)
o Create Incidents in Team Foundation Server (TFS) for issues/enhancement
opportunities requiring system changes/fixes.
o Advise the person reporting an issue of the appropriate TFS Incident Number.
o Support Work Item through the Triage or Change Management process;

• Triage: Introduces Incidents to IT Vendor and schedules research/action
• Sub-Project: Review completed and verify need/priority of queued Work Items
with Program Office stakeholders
• Change Control Board (CCB): Review and verify need/priority of queued
Change Requests (CR) with all system stakeholders
• Scoring (TFS Bugs and CRs only): Identify
specific related impact criteria which results in a Work Item Score
• Calendar Scheduling (TFS Tasks only): Based on actual need and/or realistic
expectations provided by the AR initiator(s), assign a requested Go-Live
date to Data Fixes/Data Changes/Queries/etc.
• Prioritization (TFS Bugs and CRs only): Based on Scoring and
Initiator/Stakeholder input, assign a overall priority ranking for
inclusion in a Maintenance Release or Work Order
• Facilitate and coordinate test/validation activities: User Acceptance
Testing (UAT), Test For Production (TFP) and Go-Live/Deployment/Production


System Development Life Cycle (SDLC) Support: Test/Validation
• UAT:
o Be fully aware of all SDLC timelines as they relate to release
o Advise stakeholders and enforce appropriate Test Case creation/execution
timelines
o Schedule facilities (test lab/site, meeting rooms, conference lines, etc.)
o Collaborate with stakeholders Prior to start of UAT to identify appropriate
participants
o Guide participants through Business Use (test) Case development (via TFS Test
Case creation)
o Develop code/system specific test cases based on specific system
changes/alterations.
o Collaborate with IT vendors to assure thorough and accurate testing/validations
o Work with participants and IT vendors to assure proper test data setup is
requested and completed in a timely fashion
o Utilize TFS to log/execute Test Cases and
track UAT
o Monitor UAT timeline adherence and react accordingly
o Review and Triage bugs and/or issues resulting from any phase of UAT with IT
vendors, stakeholders and HQ in general, as necessary
o Upon successful conclusion of UAT, summarize test results and provide written
sign-off

• TFP:
o Be fully aware TFP timelines and recruit/activate participants accordingly.
o Collaborate with stakeholders Prior to start of TFP to identify appropriate
participants
o Advise participants of specific validation expectations and timelines
o Coordinate/facilitate TFP validations
o Track TFP validation progress/results
o Upon successful conclusion of TFP validations, summarize validation results and
provide written sign-off

• Go-Live (Deployment): *NOTE*: typically occurs on a weekend
o Review implementation playbook, be aware of pertinent time (i.e. Program Office
validations and Go/No-Go call)
o Collaborate with stakeholders Prior to Go-Live to identify appropriate
participants for validations
o Coordinate/facilitate Go-Live validations
o Upon successful conclusion of Go-Live validations, summarize validation results
and provide written sign-off
o Attend Go/No-Go call, report on validation results and provide Go/No-Go decision
as required.


Communications and Training
• Review, edit and approve training materials for distribution to end users – may
constitute coordination with program/policy staff.
• Prepare and conduct system training with users as needed.
• Based on need (i.e. system outage, batch failure, policy/procedure change, etc.),
collaborate with stakeholders and request, review, edit, and distribute approved
written communications, Communications or System Advisory Messages (SAM).
• Assist users by troubleshooting system opportunities/issues/problems and guiding them
to the appropriate resolution solution.
• Serve as the liaison between IT vendors, program/policy staff, and end users. Ensure
each are kept updated on issues and are properly represented in decisions made about
PELICAN and related systems.
• Provide recommendations and guidance on systems issues and Work Items to
program/policy staff, end users and other stakeholders as necessary.
• Participate (may include: leading, attending, organizing, etc.) in regular team
meetings with end users, program office staff and other stakeholders in order to
gather feedback on system and provide updates and clarifications on changes.
• Is the lead BA for the monthly OCDEL-OIM touchpoint call, which allows for the exchange of ideas and concerns between the users of systems that often share data.


New Projects/Initiatives
• Participate in system development life cycle (SDLC) meetings/sessions (visioning,
business process reviews, requirements, general system design, and detailed system
design) to ensure changes/requirements are properly documented according to feedback
from end users and program staff.
• Analyze requirements to ensure benefits and impacts of proposed changes have been appropriately considered.
• Make recommendations to program/policy staff and end users based on analysis.
• Help mediate any disagreements between participants and ensure that issues are
escalated as appropriate.
• Guide participants to remain focused on the primary goal, expected outcome and
objectives of the project/initiative
• Manage and participate in review of and comments related to contractual
documentation/artifacts (traceability matrix, key considerations, GSD, DSD, etc.) to
ensure accuracy – will likely require coordination with program/policy staff
• Attend architecture review board (ARB) meetings with Health and Human Services Delivery Center Information Technology (HHSDC IT) to represent OCDEL and answer any business-related questions that may come up.
• Manage Test/Validation efforts (see section: “System Development Life Cycle (SDLC)
Support: Test/Validation”)


Governance Structure
• Participate in governance meetings (to guide and inform):
o Steering team (as needed)
o Project team
o Sub-project team
o Change Control Board
o Triage
o Work Item Review
o Work Item prioritization
• Present information and background on current risks, issues, new initiatives, and any
user acceptance testing.
• Provide explanations of Work Items.
• Present technical/business perspective of issues.
• Offer expertise/knowledge of system functionality and business/end user impacts.
• Provide input and guidance for Work Item ranking based on analysis, impacts to users
and impacts to other PELICAN systems.
• Review meeting minutes for accuracy.
• Make recommendations and decisions relative to the importance and priority of Work
Items.


General duties
• Analyze current business/system processes and make recommendations on areas for
improvement.
• Participate in office provider management efforts, including data clean up (provider
reconciliation) and analysis of policies governing provider data.
• Closely Monitor system performance
• Analyze/troubleshoot user/system problems/issues and work to resolve these
issues/problems in the most efficient manner possible.
• Assist users with security access changes to ensure users can properly perform their
job.
• Provide temporary coverage for the other business analysts as needed.
• Perform other related duties as needed.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Appropriate interactions, as needed, with Provider Help Desk, Certification Help Desk, and/or PELICAN systems users, providers and business partners - providing guidance and instruction for system errors, system slowness and system functionality problems. Assists in decisions regarding prioritization of work items. Assists in analyzing and recommends system changes to MPI, MCI, EDW, and ADHOC. Assists in determining appropriate priority of Work Items. Escalates issues to supervisor in a timely manner - provides recommended solution options.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:



Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
 
 1. Communicates clearly and precisely, both orally and in writing
 2. Analyzes complex information and data
 3. Learns and understands principles of child care licensing and early childhood education
 4. Works with automated systems analyzing and developing recommendations
 5. Understands the Systems Development Life Cycle methodologies for information technology
 6. Works independently
 7. Translate technical issues to non-technical staff
 8. Comply with established deadlines for work assignments
 9. Attend, participate in and conduct meetings and training sessions as required
 10. Travels as needed