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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00286784 |
Description Activated On: 9/16/2024 2:53:41 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The position performs complex clerical work by analyzing cases and accurately completing a wide variety of transactions to establish and adjust overpayments, recover overpaid monies, Relief From Charges (RFC) and making necessary adjustments to claims with various program types. This position identifies procedural problems based on the nature and/or quantity of inquiries and reports findings and possible solutions to supervisors and/or managers. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. The primary functions of this position include, but are not limited to: This position in this position must: understand in detail the relevant federal and state laws, regulations, procedures and guidelines for the various UC program types such as UC, UCX, UCFE, TRA/TAA, DUA, EB, FSC and EUC, combined wage claims and transfers, use of school and non-school/seasonal wages; employers’ reporting of wages, and maintenance of employers’ accounts, understand the general pattern of operation for benefit payment and overpayment, employers’ benefit charges, interstate claims, employer tax operations, and their specific points of interaction with UC Operations functions, provide technical assistance to UC Service Centers in processing accurate and timely financial determinations for regular UC claims, PA combined wage claims using wages from other states, UCX and UCFE claims for ex-servicemen and federal employees, Trade Readjustment Allowance/Trade Adjustment Assistance (TRA/TAA claims), Disaster Unemployment Assistance (DUA), Extended Benefits (EB), Federal Supplemental Compensation (FSC) and Emergency UC (EUC) claims when required. Transfers PA wages to other states through the federal ICON system for combined wage claims. Maintains accurate social security number and claimant ID accounts on PA wages to ensure accurate use of wages when needed. Investigates and communicates courteously and effectively in writing and by telephone to inquiries received from claimants, employers, UC Service Centers, Office of UC Tax Services, other departmental agencies, and other interested parties while abiding by disclosure guidelines and being sensitive to the privacy of customers. Creates Work Items; navigates and processes daily work assignments (Relief From Charges (RFC), Cash Reassignments, application appeals) via GUS within the BenMod system. Reviews incoming RFC Claims for separation determination to resolve the RFC Claim. Verifies determinations comply with UC law, regulations, memos from OGC and that there is a separation reason on the claim. If no determination comes from the UCSC, researches the employer and employee documentation to ensure no information is missing, fabricated or assumed. Determines the proper reason for separation (Lack of Work, Voluntary Quit, Discharge) using fact-findings within the claim and determines the next course of action. If information is inadequate, determines if the claim should be closed due to lack of information or held for information. Assists with the creation of the daily deposit as needed, which consists of calculating, date stamping, and running tapes for the preparation of the deposit. Receives restitution in the form of UC personal checks, money orders, Payeezy, etc., to apply towards the recoupment of outstanding overpayments in conjunction with federal and state policies and regulations. Verifies if checks were received and properly applied. Issue refunds when applicable. Redeposits and reissue benefit payments, as needed. Sends proper documents to Legal, informing them of various processed transactions. Verifies, sorts and processes daily incoming mail, as needed. Maintains accurate and legible records and files, including filing and purging of said files in accordance with state and federal retention guidelines. Assist manager or supervisor, as requested, with training co-workers or new employees with equal or lower classification. Prepares standardized reports, and any special studies, reports or projects initiated by management or supervisory staff as required. Reviews numerous emails from claimants and employers received via various resource accounts. Prepares and submits direct responses to claimant and employer emails involving frequently asked questions. For questions requiring service center response or interaction, reviews claim record, analyzes case notes, determines appropriate location and submits the email to the appropriate resource account. Work within prescribed office procedures to maintain harmonious working relationships and acceptable conduct with fellow workers and management. Performs timekeeping duties. Includes error resolution in researching complex data in SAP. Analyze, research, and resolve policy, payroll, and quota problems. Gathers data from a variety of sources, analyzes data and prepares it into a usable format for reports on administrative and program related areas for assigned areas. Reports are prepared for disseminating to required parties. Receives questions and inquiries about reports and answers questions on interpretation or preparation of reports. Operates a personal computer and types documents, letters, labels, and requisitions from drafts that include the verification of information and proofreading for accuracy and grammatical correctness. Operates a personal computer for the design and completion of spreadsheets, MS forms, GUS, PUA and other related computer systems. Operates a personal computer for email composition, receipt and distribution. Maintains email files and folders. Operates a fax machine, copier, scanner, envelope opening machine, calculator, mail metering equipment, and a variety of other office machines in the performance of job duties as necessary. Assists co-workers and performs other related duties as assigned by supervisor and/or management. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. This position demonstrates independent decision making by investigating and resolving possible discrepancies encountered while processing assigned functions or in processing complex cases by thorough analysis of facts, determining required actions, carrying out appropriate procedures and following up on appropriate responses while seeking assistance from the supervisor only as necessary. Determines completeness of claims documentation. Determines the proper reason for separation (Lack of Work, Voluntary Quit, Discharge) using fact-findings within the claim and determines the next course of action. Determines if the claim should be closed due to lack of information or held for information. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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