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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00287574 |
Description Activated On: 7/29/2026 3:35:25 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The employee occupying this position is responsible and accountable for providing clerical support to the Low-Income Home Energy Assistance Program (LIHEAP). The employee carries out the following duties in LIHEAP of the Philadelphia County Assistance Office (PCAO) under the general supervision of a Clerical Supervisor 1. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Answers telephone inquiries from applicants and the general public. Provides information to the applicant to facilitate the application process. Forwards complicated inquiries to LIHEAP staff for their follow-up. Access information on CIS and LIHEAP databases, as required to facilitate the application process. Prepares reports and general correspondence. Receives, logs, reviews, process information, and/or transfers written or verbal information. Collects, sorts, and inserts materials (correspondence, records, and other pertinent material), searches or retrieves records or correspondence from files, and purges records from files and/or materials from records. Interprets documents or requests. Completes inquiry transactions. Analyzes computer screens. Records and communicates information. Interprets data entry documents and completes data entry. Performs receptionist duties. Compiles and prepares reports and general correspondence. Operates various types of office equipment. Gathers information for reports. Establishes controls and/or prepares reports. Maintains a personal computer. Utilizes bilingual ability to communicate with Spanish-speaking clients both orally and in writing by greeting them and speaking in their native language, interpreting and translating mail, documents and agency forms, providing information and directing them to appointed locations in order to impart information and service. Performs other related duties as required. ESSENTIAL JOB FUNCTIONS Clerical Assistant 2 - LIHEAP (Job functions that are necessary to perform with or without reasonable accommodations) Frequently moves throughout an office to perform daily job functions. Frequently files and transports files, work documents, etc., throughout the work site. Constantly operates various types of office equipment such as; but not limited to, personal computers, copy machines, fax machines, data entry devices, scanners, carts, telephones, calculators, etc. Constantly interacts with employees, customers and management while frequently simultaneously utilizing various computer applications. Constantly uses computer applications to generate written communication by utilizing forms, memos, emails, narratives, etc. Constantly communicates verbally with staff, clients, and public. Constantly communicates effectively, both orally and in writing, with staff, clients, and public in both English and Spanish. Constantly gathers, assembles, and evaluates information provided via telephone, mail and/or face-to-face. Constantly interprets written and verbal instruction to complete job tasks. Constantly interprets and applies OIM and clerical support policies, procedures, and regulations. Frequently learn job related materials through various media and teaching methods. Constantly interact objectively and with sensitivity to employees, applicants, customers, management in stressful or difficult situations. Maintains and posts control logs, records, schedules, etc. Frequently-constantly, sitting on an adjustable chair for extended periods of time; may stand as desired. WORK CONDITIONS Assigned duties are performed in a controlled office environment. In Counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. DECISION MAKING: Employees work with considerable independence within standard operating procedures. Detailed supervisory guidance and review is received for new or unusual situations and changes in operating procedures and policies. Work is reviewed through conferences, examination of reports, statistics and maintenance of case records. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Employees work with considerable independence within standard operating procedures. Detailed supervisory guidance and review is received for new or unusual situations and changes in operating procedures and policies. Work is reviewed through conferences, examination of reports, statistics and maintenance of case records. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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