Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 00287802	Description Activated On: 1/8/2026 2:03:16 PM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This position serves as interviewer for the Low Income Home Energy Assistance Programs. (LIHEAP).

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Processes the mail-in applications by checking to see if all required information and documentation has been submitted; when necessary, will contact the fuel vendor and/or applicants by telephone or letter to obtain whatever is missing or to determine customer status. When appropriate, uses CIS, IEVS and LIHEAP system transactions for inquiry and verification purposes.
Assists in-office applicants in completion of LIHEAP (Cash & crisis) applications and refers to extra-agency resources (e.g., OBMC) as necessary. Contacts fuel vendor with authorized crisis benefit amounts.
Records this information on standardized Energy Assistance Program forms; computers and records total household income on a 30-day/90-day or 12 month basis, whichever is most beneficial to the applicant.
After the application is completed, forwards it for supervisory review and authorization. When appropriate, completes and attaches a rejection notice to the application.
Completes regular reports on status of cases assigned to him/her. Meets regularly with the supervisor to resolve problems and review program policy as well as individual job performance.
Performs other related duties as necessary and appropriate.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

After the application is completed, forwards it for supervisory review and authorization. When appropriate, completes and attaches a rejection notice to the application.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Frequetly moves throughout an office to perform daily functions.
2.	Travels to other work sites as required.
3.	Frequently files and transports files, work documents, etc. throughout the work-site.
4.	Constantly operates various types of office equipment such as computers, copy and fax machines, scanners, phones.
5.	Constantly interacts with employees, customers and management while utilizing computer applications.
6.	Constantly uses computer applications to generate written communiations by utilizing forms, memos, emails, narratives.
7.	Constantly communicates effectively, both orally and in writing, with staff, clients and public.
8.	Constantly learn and apply policies, procedures, and regulations pertaining to LIHEAP programs.
9.	Constantly obtain, assemble, analyze and evaluate information to determine eligibility for LIHEAP benefits.
10.	Frequently perform mathematical calculation to determine eligibility for LIHEAP.