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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00289606 |
Description Activated On: 9/2/2026 11:43:28 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Under the direct supervision of the Assistant District Administrator and/or the District Administrator, this position provides clerical and office support to staff within the District Office to ensure its operations are conducted efficiently and effectively. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Prepares various forms, letters and other case record and administrative documents by typing from handwritten copy or dictated materials in order to assist professional staff. Accurately format and type letters, memos, and reports. Transcribe documents from written or dictated format. Ensures that all materials are mailed via messenger mail and U.S. mail within established time frames by completing all procedures in order to make sure that customers, vendors, C.O. etc. gets the information they need. Maintains all filing systems by keeping them updated and files all material in the case records in the proper place by following procedures in order to keep files organized and needed information easily accessible. Participates in training sessions assigned by the supervisor in order to become more knowledgeable of computer system, clerical techniques, departmental and office procedures and use of office equipment. Assists staff with the preparation of Itineraries, Daily Activities Reports, and Ground Travel Worksheets. Complete travel expense vouchers in accordance with CWOPA policies. Provides assistance to staff with disabilities, as directed by management for job accommodations. Accesses and updates participant records using a web-based application. Enters and maintains referral information in CWDS. Enters base record information directly into CWDS by personal or phone contact with potential participants. Generates the automated mailing of the Participant ID letter for new participants, based on the base record information entered. Generates correspondence as needed within CWDS and creates specialized correspondence as needed for participant accommodations. Enters handwritten or dictated case information into CWDS on behalf of all case management or management staff. Process daily mail to assure all documents are stamped and properly assigned, then routed to appropriate personnel. Shares reception duties by answering all calls and routing them to the proper person in order to provide the best possible service to the caller. Performs other related duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Performs work independently within established operational procedures. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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