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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00296205 |
Description Activated On: 1/8/2026 10:44:06 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Responsible for the timely issuance, cash out, and deposit of cash drawers and monies required to perform the counter mode cash drawer function. The employee must provide the counter mode employee with adequate funds to perform job function, performs various associated cash related functions as deposit preparation and reconciliation, and the daily cash out procedure. Also takes cash deposit to banking institution and provides clerical support in the counter service area. This clerical support could involve processing applications for motor vehicle titles, registration, duplicate titles, registration cards , stickers ,transfers stickers ,transfers ,reissuance of plates and transactions for all dl processing.. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Verifies on a daily basis additional monies maintained for additional banks and/or change and requests change from bank daily to maintain cash function. Verifies employees cash drawers against the CARATS system and notifies the employee of any discrepancies. Responsible for opening and securing safe/safes on a daily basis as required. Collects money from counter employees and verifies all allocated monies are handed in. Notifies counter employees of any discrepancies in their cash totals. Totals all cash received and verifies that the money received matches cash totals. Verifies returned check payments Tracks and issues cards, laminates, and ribbon for Driver License printer. Posts cash deposited from TOPICS. Assists Deposit Control and Fee Accounting with resolving discrepancies. Studies, analyzes and recommends solution to supervisor for problems affecting the operation and overall effectiveness of the unit. Evaluates work discrepancies and determines action required to produce correct results. Uses knowledge of application procedures for driver license and motor vehicle application for completeness, accuracy and validity. May perform data entry of all operator’s license and vehicle registration transaction. Issues driver licenses, updates interim licenses, learners permit, photo IDS and driver abstracts, vehicle titles, and registration stickers and assures quality. Processes motor vehicle and driver license paid information. Evaluates work discrepancies and determines action required to produce results. Examines motor vehicle sheet VR/DL applications for discrepancies and provide verbal assistance to customers on completion of forms. Reads correspondences, examine title documents to determine whether all required paper work has been presented and completed properly to produce title and registration. . Identifies customer’s needs, and interprets the Motor Vehicle Code, policies and procedures to the customer’s level of comprehension. Explains policy and procedures in such a manner that the customer is confident of directions given. Makes independent decisions that deviate from standard procedures without supervisory assistance. {i.e. accepts faxed material, approves title released} Acknowledges signature on various BMV or BDL forms. Alerts management to errors occurring in work processing and determines appropriate training requirements. Formulates responses to all questions from customers regarding BMV or BDL to assure customers understanding. Requests and verifies proper ID of customer to complete transactions. Attends meeting and training programs as required. Prepares reports, surveys or documentation as required. Assists supervisor in training new employees. Contacts proper area for repair on equipment when needed. Determines negotiability of checks and money orders. Handles cash transactions and issues necessary change from own cash drawer. Responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the Fee Waiver Guidelines. Notifies supervisor and/or manager of any discrepancies in their cash totals. Responsible for cash shortages provided in the guidelines expressed in Appendix H of the Clerical Administrative and Fiscal Section of the AFSCME Agreement are met. Issues DL consumables to counter, Messengers unit, and Problem resolution unit through SIMS application. Receives and acknowledges warehouse shipments for DL consumables through SIMS. Shows empathy for customer’s problems and resolves, taking whatever action is needed regardless of the areas affected, without supervisory assistance. Determines when human needs of a customer are not being recognized and realizes when the customer will disrupt the business transaction of create conflict situation and take independent action to resolve the situation. Presents a professional, courteous image to represent high departmental standards. Assists in the processing of Check21 remittance. Performs other duties as assigned. May be required to work when a full-day and/or partial-day office closing is authorized. To include but not limited to: early dismissals for inclement weather; the day before holidays; and special holiday closings. May be limited to time off during the APR renewal season which runs from mid-May through end of June. Rotating schedule for BMV/BDL counter coverage. Required to work alternating Saturday shifts. Safety 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. 3. Immediately report to your supervisor any incident, unsafe practice, or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Studies, analyses and recommends solution to supervisor for problem affecting the operation and overall effectives of the unit. Evaluates work discrepancies and determines action required to produce correct results. Uses knowledge of application procedures for driver license and motor vehicles application for completeness, accuracy and validity. Performs data entry of all operators’ license and vehicle registration transaction. Issues driver licenses, updates interim licenses, learner permit, photo IDS and driver abstracts, vehicle titles, and registration stickers and assures quality. Processes driver license and motor vehicles paid information application applications. Examines motor vehicle sheet VR/DL applications for discrepancies and provides verbal assistance on completion of forms. Identifies customer needs, and interprets the Motor Vehicle Code, policies and procedures to the customer’s level of comprehension. Makes independent decisions that deviate from standard procedures without supervisory assistance.{i.e. accepts faxed materials, approves title releases.} Alerts management to errors occurring in work processing and determines appropriate training requirements. Formulates response to all questions from customers regarding BMV or BDL to assure customer understanding. Determines what records must be requested from retrieval in order to correct discrepancies. Determines negotiability of checks and money orders. Shows empathy for customer’s problems and resolves, taking whatever action is needed regardless of the areas affected, without supervisory assistance. Determines when human needs of a customer are not being recognized and realizes when the customer will disrupt the business transaction of create conflict situation and take independent action to resolve the situation |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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