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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 00302413 |
Description Activated On: 8/17/2026 12:40:40 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. Performs audits, analyzes data to detect and mitigate fraud, prepares recommendations for fraud investigations to Pennsylvania State Police for assistance. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Performs audits at regular intervals, of transactions completed by DVS employees to ensure compliance with PennDOT and DVS policy. Audits to include (internal, external, PAR and special audits) upon request or by operational need to maintain compliance and integrity. Perform daily confidential camera reviews. Conduct special investigations, prepare cases for Pennsylvania State Police (PSP) and collaborate with PSP on these cases at the direction of management. Work on special projects as assigned. Act as confidential backup for stolen and confidential positions as needed. Assist with and provide backup coverage as needed for Request for Data review process. Pull documents and review. Review applications for non-profit organization Impact Services Program. Review consists of residency and facial recognition for validity of record and PII to ensure no signs of fraudulent activity. Establish and maintain positive working relationships with internal and external customers. Maintain a formalized fraud risk assessment process for DVS and performs fraud risk assessments of business process areas within DVS. Documents findings, identifies risks, and makes recommendations of controls to implement to mitigate those risks. Documents and assesses control activities implemented on a routine bases to evaluate the effectiveness of those controls and determine if they sufficiently mitigate identified fraud risks. Makes recommendations from analysis of findings gleaned during evaluation. Conduct fraud investigations initiated by, but not limited to, customer correspondence, internal or external tips, audit findings, or law enforcement requests. Documents and tracks findings from investigations and analyzes findings to detect any potential trends or patterns. Maintain tracking log of investigations and subsequent outcome. Make recommendations to mitigate risk and/or fraud based on investigation findings. Assist internal and external customers who contact the Risk Management Office (RMO) on fraud-related matters. Investigate and respond to customer correspondence that is directed to RMO. Prepare requests for investigation if warranted based on research done in resolving customer issues. Ensure timely completion of responses to customers and that turnaround time is within established guidelines within RMO. Provide any necessary follow-up. Attend internal and external fraud-related training to develop fraud expertise and skill sets. Attend conferences, meetings and seminars that deal with matters relative to the Risk Management Office. As approved by management, establish, and maintain an effective working relationship with other state agencies, legislative offices, and public and private sector organizations interested in an affected by the policies and activities of the Risk Management Office. Ensure the integrity of confidential customer information and products while maintaining good customer service. Comply with customer service and confidentiality policies of Driver and Vehicle Services and the Department. Provide timely assistance to all federal agencies, other state investigative agencies, and local law enforcement in fraud investigations. Conduct special projects and requests for internal and external departments. Participate in After Event Reviews (AERs) as requested. Comply with Driver and Vehicle Services’ Customer Service and Confidentiality Policies. Prepare and issue fraud alerts as necessary. As approved by management, establish and maintain an effective working relationship with other state agencies, legislative offices, and public and private sector organizations interested in and affected by the policies and activities of the Risk Management Office. Provide timely assistance to all federal agencies, other state investigative agencies, and local law enforcement in fraud investigations. Performs other duties as assigned. Safety: 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. 3. Immediately report to your supervisor any incident, unsafe practice, or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. The incumbent will perform audits and analyze data and send to management for review of possible fraud or training deficiencies to mitigate fraud. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: 1. Must be able to pass a federal criminal background check. Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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