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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50282104 |
Description Activated On: 12/26/2025 7:32:01 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The Chief Technology Officer (CTO) is responsible for strengthening and modernizing the Commonwealth’s enterprise technology strategy and infrastructure by identifying, prioritizing, and addressing enterprise-wide technical gaps, risks, and operational constraints. The CTO drives a clear and sustainable vision for a secure, reliable, and supportable hybrid technology ecosystem spanning both cloud and on-premises environments. As a key member of the Office of Information Technology’s executive leadership team, the CTO reports directly to the State Executive Deputy CIO and champions innovation, operational excellence, and enterprise-wide technical transformation across the Commonwealth. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Build and execute a cohesive enterprise technology vision that balances near-term operational realities with long-term sustainability. Lead the evolution of the Commonwealth’s hybrid technology ecosystem, including cloud platforms, data centers, networks, and shared enterprise services. Identify, prioritize, and mitigate technical debt, operational risk, and architectural fragmentation across a highly complex existing environment. Drive adoption of enterprise platforms, standards, and architectures that improve reliability, scalability, security, and supportability. Provide executive oversight of day-to-day enterprise technology operations, with a focus on service reliability, resilience, and responsiveness. Ensure that enterprise technology services are delivered in a manner that enables agency missions and business outcomes, not just technical performance. Establish clear service expectations, performance metrics, and accountability mechanisms aligned to agency needs and enterprise priorities. Act with urgency to address incidents, systemic issues, and operational risks impacting Commonwealth services. Lead efforts to strengthen internal technical capacity through workforce development, skills building, and organizational design. Ensure the right balance between internal expertise and external managed services to deliver outcomes at scale. Provide strong oversight of managed service providers and vendors, ensuring delivery against defined service levels, outcomes, and contractual obligations. Continuously evaluate sourcing strategies to improve quality, reduce risk, and build long-term enterprise capability. Advise and support the State CIO in establishing enterprise goals, objectives, policies, standards, architectures, and strategic direction. Strengthen IT governance to ensure consistent decision-making, risk management, and alignment between technology investments and business priorities. Lead and manage the Commonwealth’s Enterprise Technology Services Office (ETSO). Ensure teams have the skills, tools, and authority needed to operate and modernize complex enterprise infrastructure. Foster a culture of accountability, collaboration, operational excellence, and continuous improvement. Approve, prioritize, and oversee enterprise infrastructure programs and initiatives. Support the negotiation and oversight of complex consulting, cloud, infrastructure, and managed service contracts. Ensure procurement and vendor strategies support enterprise sustainability, flexibility, and long-term value. Build strong partnerships with agency leaders and non-technical stakeholders to align technology capabilities with program and policy goals. Promote collaboration across delivery centers and between infrastructure, application, security, and program teams. Establish a cadence of urgency and excellence by rapidly addressing issues and delivering tangible outcomes. Lead large-scale, complex initiatives while delivering incremental improvements and measurable progress toward the future state. Navigate Commonwealth-specific management directives, procurement policies, statutes, and approval processes. Effectively operate within the unique constraints and accountability structures of state government. Travel as required including overnight stays. Perform other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. The CTO directs and plans the implementation and management of major enterprise IT initiatives while establishing, enforcing, and continuously improving enterprise-wide policies, standards, and practices. The role leads enterprise architecture, infrastructure engineering, and service management functions in close collaboration with agency leaders, delivery center executives, security teams, and IT governance bodies. The CTO oversees performance measurement, evaluates subordinate staff, assigns work, and monitors progress to ensure timely delivery and adherence to expectations. Responsibilities include directing research, engineering, design, standards development, configuration management, and service-level management across all Commonwealth IT systems, networks, cloud platforms, commercial off-the-shelf solutions, and enterprise services. The CTO provides architectural, engineering, consulting, and strategic guidance to the State CIO, the Office of Administration, and executive leadership throughout the Commonwealth. Applying deep expertise in hybrid infrastructure, enterprise architecture, service delivery, and systems management, the CTO evaluates emerging and existing technologies to identify secure, cost-effective solutions that meet current and future business needs while minimizing risk. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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