|
Commonwealth of Pennsylvania |
|
|
POSITION DESCRIPTION FOR JOB POSTING |
|
|
Position Number: 50300378 |
Description Activated On: 7/10/2026 9:51:15 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The employee in this position is responsible for processing requests and applications for energy assistance in accordance with the Commonwealth's LIHEAP plan. |
|
Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. MAJOR DUTIES: -Interviews clients and completes all appropriate forms. -Processes applications using computer data entry and various computer programs. -Scans applications into the computer system. -Maintains their pending applications files. -Contacts energy vendors related to LIHEAP applications of their customers. -Makes collateral contacts as needed related to LIHEAP applications. -Perform other related program duties. -These duties are not comprehensive and are subject to additions by the supervisor in charge. ADA ESSENTIAL JOB FUNCTIONS •Frequently moves throughout an office to perform daily job functions. •Travels to other work sites as required. •Frequently files and transports files, work documents, etc., throughout the work site. •Constantly operates various types of office equipment such as; but not limited to, personal computers, copy machines, fax machines, data entry devices, scanners, carts, telephones, etc. •Constantly interacts with employees, customers and management while frequently simultaneously utilizing various computer applications. •Constantly uses computer applications to generate written communication by utilizing forms, memos, emails, narratives, etc. •Constantly communicates effectively, both orally and in writing, with staff, clients, and public. •Constantly learn and appropriately apply policies, procedures and regulations pertaining to LIHEAP programs. •Constantly obtain, assemble, analyze and evaluate information to determine eligibility for LIHEAP benefits. •Frequently perform mathematical calculations to determine eligibility for LIHEAP. •Frequently learn job related materials through various media and teaching methods. •Constantly interact objectively and with sensitivity to employees, applicants, customers, management in stressful or difficult situations. •Assigned work duties are performed in a controlled office environment. •In counties with District Offices, employees may be reassigned to different worksites due to operational needs. •Frequently-constantly, sitting on an adjustable chair for extended periods of time; may stand as desired. WORK CONDITIONS •Assigned work duties are performed in a controlled office environment. In Counties with District Offices, employees may be reassigned to different worksites due to operational needs. Reassignments will be made in compliance with contract language |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. -Determine/Authorize eligibility for a variety of public assistance programs e.g. cash, food stamps, Medicaid, LIHEAP, nursing home medical, employment and training, DAP. -Determines the benefits and services a client would receive based on documentation provided. -Refers/Informs complex or unusual situations for supervisory review, approval or action. |
||||||||||||||||||||
Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
||||||||||||||||||||
Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
|