Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50327843	Description Activated On: 6/18/2026 11:32:15 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

This is a limited term wage Clerical Assistant position assigned to Low Income Home Energy
Assistance Program (LIHEAP). Responsible for performing clerical functions related to the LIHEAP (Low Income Heating Energy Assistance Program) administered by the Dauphin County Assistance Office. Duties of this position are performed under the supervision of a Clerical Supervisor.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Scanning & Imaging: Scans documents using a dedicated scanner and/or a multiple function device (MFD) to capture and categorize electronic images. Issues client receipts when necessary. Modifies electronic image sets using a computer terminal ensuring the electronic image is transposed to an electronic document, attached to the appropriate individual, and the correct personnel are notified.
Clean each multiple function device and dedicated scanner according to the manufacturer’s instructions.
Data Entry: Information from a data entry document is input into the Client Information System (CIS), Mapper, and/or any other automated system using a computer terminal.
Inquiry: Automated systems are accessed to obtain specific information as necessary.
Typing/Word Processing: Letters, forms, reports and envelopes are prepared as necessary.
Filing: Documents are filed in case records and case records are filed as required. Purges case records according to retention schedule.
Reception: Greet visitors to office to determine how they need to be served. Information must be accurately recorded and/or referred to the appropriate individual.
Sort and Distribute: Various types of information, including mail, computer printouts, case messages and logs are reviewed and sorted. File Cleared and distributed to appropriate receiving party.
Communicates with Supervisor: Discuss clerical procedure, personal problems and suggestions for improvement of overall job performance.
Performs additional designated work and other duties related to the functioning of the CAO as required.

Perform other related duties as required.

WORK CONDITIONS

• Assigned work duties are performed in a controlled office environment.

• In Counties with District Offices, employees may be reassigned to different worksites due to operational needs. Reassignments will be made in compliance with contract language.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Works with considerable independence within standard operating procedures; however, detailed supervisory guidance and review is received for new or unusual situations and changes in operating procedures and policies.
Prioritizing work assignments to ensure clients benefits are processed to meet organizational guidelines and delivery of excellence in customer service.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Frequently moves throughout an office to perform daily job functions and transports files, work documents, etc., throughout the work site.
2.	Operates various types of office equipment such as; but not limited to, personal computers, copy machines, fax machines, data entry devices.
3.	Interacts with employees, customers and management while frequently simultaneously utilizing various computer applications.
4.	Uses computer applications to generate written communication by utilizing forms, memos, emails, narratives, etc.
5.	Communicates verbally with staff, clients, & public, gathers, assembles & evaluates information provided via telephone, mail, face to face.
6.	Gathers, assembles and evaluates information provided via telephone, mail and/or face-to-face.
7.	Interprets written and verbal instruction to complete job tasks and applies OIM and clerical support policies, procedures and regulations.
8.	Frequently learn job related materials through various media and teaching methods and frequently sitting on an adjustable chair for extended periods.
9.	Interacts objectively and with sensitivity to employees, applicants, customers, management in stressful or difficult situations.
10.	Maintains and posts control logs, records, schedules, etc.