Commonwealth of Pennsylvania

POSITION DESCRIPTION FOR JOB POSTING

Position Number:  50328107

Description Activated On:  10/29/2026 11:02:04 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. 

 The incumbent in this position supports the Director of Organization Management by driving the successful adoption of organizational, business, and technology changes across the enterprise. Working under the strategic direction of the Director, the incumbent develops and executes change management activities that promote awareness, readiness, and sustained adoption. This role ensures change initiatives are aligned with organizational strategies, standards, and transformation priorities established by the Organization Management Office within the Technology Business Office.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Enterprise IT Change Management and Strategic Planning:
Serves as an enterprise organizational change management consultant, providing professional guidance to IT leadership and Commonwealth agencies on technology modernization, service integration, and organizational transformation.

Develops, implements, and evaluates change management strategies supporting the introduction, integration, and adoption of new or revised enterprise IT technologies, services, and business processes.

Advises IT and agency leadership on organizational readiness, operational impacts, stakeholder engagement, and workforce transition requirements associated with technology initiatives.

Evaluates organizational processes and service delivery practices to identify barriers to technology adoption and recommend improvements.

Develops and maintains enterprise change management frameworks, methodologies, and standards to support consistent and effective technology transitions.

Collaborates with IT executives and program leadership to align change management strategies with Commonwealth technology priorities and operational objectives.

IT Service Integration and Organizational Readiness:
Conducts organizational readiness assessments, stakeholder analyses, and change impact evaluations to identify operational risks, dependencies, and implementation challenges.

Develops strategies to address workforce impacts, organizational resistance, and service transition concerns associated with new or modified IT technologies.

Coordinates with IT service owners, project managers, business relationship managers, and agency representatives to integrate change management activities into technology implementation plans.

Provides consultative guidance on organizational requirements, business process improvements, and workforce readiness necessary for successful IT service implementation.

Evaluates transition outcomes and recommends corrective actions to improve operational effectiveness and technology adoption.

Executive Consultation and Stakeholder Engagement:
Provides specialized consultation to IT executives, agency leadership, and project teams on organizational change management strategies and technology adoption.

Develops stakeholder engagement and communication strategies to support enterprise IT modernization and service delivery initiatives.

Advises leadership on organizational impacts, implementation challenges, and strategies to improve acceptance and utilization of IT services.

Facilitates executive briefings, stakeholder meetings, and planning sessions to assess organizational needs, address concerns, and establish change priorities.

Prepares executive summaries, impact assessments, communication materials, and recommendations to support leadership decisions.

Technology Adoption and Workforce Enablement:
Develops and coordinates technology adoption strategies to support effective implementation and utilization of enterprise IT systems and services.

Conducts training needs assessments and coordinates development of instructional materials, user guidance, and knowledge transfer activities.

Collaborates with IT service owners and agency leadership to align workforce readiness and training activities with implementation requirements.

Monitors technology adoption, workforce readiness, and user feedback to identify improvement opportunities.

Develops reinforcement and sustainability strategies to promote continued utilization of implemented technologies and business processes.

IT Service Evaluation and Continuous Improvement:
Evaluates the effectiveness of change management strategies supporting enterprise IT services, modernization, and organizational transformation.

Establishes performance measures to assess organizational readiness, stakeholder engagement, technology adoption, and service transition outcomes.

Analyzes performance data and organizational feedback to identify service delivery concerns and recommend improvements.

Prepares reports, dashboards, and executive recommendations regarding change management effectiveness and technology adoption.

Conducts post-implementation evaluations and recommends improvements to enterprise IT change management practices.

IT Initiative Coordination and Implementation Support:
Coordinates change management activities across enterprise IT initiatives to ensure alignment with organizational priorities and implementation objectives.

Develops and monitors change management work plans, milestones, deliverables, and performance measures.

Collaborates with IT project managers and program leadership to identify organizational dependencies, implementation risks, and stakeholder requirements.

Evaluates changes to project scope, schedules, and technology requirements to determine organizational impacts and recommend adjustments.

Coordinates transition support, adoption evaluations, and closeout activities to support successful implementation and sustained service delivery.

General Responsibilities and Other Duties:
Maintains knowledge of emerging IT technologies, organizational change management methodologies, and enterprise service management practices.

Participates in professional development activities to maintain technical and professional expertise.

Responds to emergency situations, disaster recovery efforts, and other critical operational needs, as directed.

Travel as required, including overnight stays.

Performs other related duties as assigned

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

The incumbent independently exercises professional judgment in developing, implementing, and evaluating organizational change management strategies supporting enterprise IT services, modernization, and technology transformation initiatives. Decisions involve assessing organizational readiness, evaluating workforce and operational impacts, identifying risks to technology adoption, determining appropriate stakeholder engagement and communication strategies, and recommending actions to improve the implementation and utilization of IT services. The position independently analyzes organizational and operational information, establishes priorities for assigned change management activities, develops implementation recommendations, and evaluates the effectiveness of change strategies against established objectives. The incumbent provides professional consultation and technical guidance to IT leadership, agency representatives, and project teams regarding organizational change management practices, service transitions, and technology adoption requirements. Significant changes to enterprise IT strategies, organizational policies, project scope, resource commitments, and matters requiring executive authorization are referred to the Director of Organization Management or appropriate leadership for review and approval. Work is reviewed for overall effectiveness, alignment with enterprise IT objectives, quality of professional recommendations, and successful support of organizational transformation initiatives.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:



Licenses, registrations, or certifications:

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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
 
 1. Superior and effective communication skills.
 2. Formally present to business partners, staff, IT leadership and peer organizations.
 3. Plan, direct, organize the work as defined in each project plan
 4. Work independently, direct or participate in cross-functional teams.
 5. Direct highly visible and complex initiatives.
 6. Use a computer and standard office equipment
 7. Promote an inclusive workplace that fosters the development of others, facilitate cooperation and teamwork, and support constructive resolution.
 8. Strong analytical and problem resolution skills.
 9. Conduct business, industry, and complex research and analysis and define executable strategies, governance frameworks, and standards.
 10. Travel as required.