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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50354569 |
Description Activated On: 6/8/2026 12:50:13 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The incumbent performs staff work providing client-centered services designed to enhance workforce development activities and service strategies for job seekers and employers. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. PURPOSE: Provide customer-centered services designed to enhance workforce development activities and service strategies for jobseekers and employers. DUTIES: Maintain, enhance, and apply knowledge of workforce development programs, services, policies, regulations, legislation, and procedures. Maintain and continually improve knowledge of Microsoft applications for work products and services. Conduct vocational and career assessments of jobseekers. Provide career guidance to assist jobseekers in making and carrying out career decisions. Identify suitability for and/or barriers to employment/training as well as appropriate tools and resources for jobseekers to achieve employment goals. Provide group and individual intake services to jobseekers and employers. Develop and conduct workshops, presentations, and orientations to services. Plan and conduct group and individual career counseling and coaching on résumé-writing, interviewing, job search, networking, and other topics. Coordinate and provide services using a case management approach, assisting the jobseeker to develop employment goals; create and modify an Individual Employment Plan (IEP); coordinate support and related services with other providers; track progress toward goals; and provide follow-up activities. Provide current and customized labor market information to jobseekers and employers; enroll and assist jobseekers with enrolling in PA CareerLink® Online; and assist employers with registering in PA CareerLink® Online. Promote PA CareerLink® services to jobseekers, employers, the public, and service providers by coordinating marketing activities with the media, community organizations, schools, and other entities. Provide services to employers, including making contacts; analyzing workforce needs; analyzing occupations to determine the skill sets needed by jobseekers; coordinating recruitment services; referring qualified jobseekers; contacting businesses to develop jobs when no suitable postings exist; and proposing hiring strategies to address workforce issues. Search for, verify, and approve or reject new employer information in compliance with requirements; assist businesses with posting vacancies in PA CareerLink® Online. Search for, verify, and approve or reject employers’ job postings in compliance with requirements. Establish and maintain professional relationships with staff in local and neighboring PA CareerLink® and Local Workforce Development Board offices and with community-based organizations, agencies, training providers, and the general public. Complete assignments on time, justifying any requests for deadline extensions. Represent the PA CareerLink® office at local and regional meetings, trainings, and job fairs and at Rapid Response events to explain TAA benefits and services; prepare related reports and document services to businesses and/or jobseekers. Serve as a lead worker on integrated teams of PA CareerLink® staff to provide services to jobseekers and employers. Actively participate in PA CareerLink® meetings and on committees. Update calendars in Outlook on a daily basis. Adapt to changing legislation, regulations, and policies to provide services and complete assignments. Establish priorities among assignments to meet objectives and deadlines. Communicate with supervisor on activities, deadlines, problems, and solutions through reports, discussions, and meetings; use “chain of command” effectively. Listen and speak to customers, colleagues, and partners in a professional manner to exchange knowledge and ideas. Travel as needed to provide services at other PA CareerLink® offices, partner agency offices, employer establishments, and other locations. Document all services provided to businesses and jobseekers for required performance measures and federal reporting requirements in the Commonwealth Workforce Development System (CWDS), other online databases, and other electronic applications. Use and comply with appropriate federal, state, and BWPO policies and procedures. Complete travel plans and reports in compliance with commonwealth policies and procedures. Perform related work and duties as required. DECISION-MAKING: Employee exercises independent judgment and action within the limits of regulations and established policies. Other duties as required. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Assesses customer needs and refers to appropriate services. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. 5. 6. |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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