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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50367214 |
Description Activated On: 9/6/2024 12:46:59 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This is an advanced analytical lead that oversees work in meeting business needs through the identification and development of improved information technology (IT) systems. The Business Analyst 3 (BA3) leads projects that create new or enhance existing systems for projects within the Health and Human Services (HHS) Information Technology (IT) Delivery Center (DC) which would include program offices/bureaus within the Department of Health (DOH), Department of Human Services (DHS), Department of Drug and Alcohol Programs (DDAP), and Department of Aging (PDA). An employee in this job serves as a business process and IT system functionality expert for highly complex IT systems and serves as a liaison between business users and IT staff performing system coding. The focus of this work is leading the identification and documentation of existing business processes, working with business users to develop and implement improved business processes for their application to an IT system in support of agency program policy, and coordinating resources to implement and support business and system changes. Work also typically involves leading the process of preparing or reviewing of functional specifications for system development or enhancements, developing user test scripts, coordinating or conducting system testing, training users, troubleshooting user or system problems, and developing queries and reports. At this level, positions are responsible for business analysis functions for highly complex departmental IT system, or a highly complex component of a major IT system, as an ongoing lead worker for subordinate business analysts. Work requires expertise in the assigned IT application which typically involves the responsibility for multiple integration points with other internal and external systems, coordinating the impacts of change for the assigned and other affected systems, and a greater degree of decision making related to the implementation of proposed changes with a significant system-wide impact. Work also involves developing and managing a project plan, scope, and schedule for assigned activities, as well as quality control, resource planning, and reporting functions. Work may also involve evaluating the effectiveness of a project or a contract to ensure goals, objectives, or terms are met and conducting research on business software solutions. Work is performed independently and is reviewed periodically by an administrative or technical supervisor for overall system functionality. The projects may require collaboration between local, state, and federal agencies and systems, public health professionals, developers, vendors, and contractors, including Commonwealth of Pennsylvania Office of Administration (OA), Centers for Disease Control and Prevention (CDC) and the USA Centers for Medicare and Medicaid Services (CMS). The BA3 may be assigned project manager (PM) authority and responsibility, in partnership with the IT PM, for assigned projects. The incumbent facilitates the education of Program Office/Bureaus within the HHS IT DC on project management methodology and processes, supports mentorship in the HHS IT DC Project Management Office (PMO) processes, and makes recommendations for procedure improvements to the PMO Manager. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Work involves performing or directing the planning and execution of the following activities to ensure successful outcomes and the completion of assigned projects: o Develop and manage a project plan, scope, schedule, and quality management plan for assigned projects and activities. o Works with business users as a system functionality expert to develop and implement improved business processes for their application to a highly complex IT system to execute agency program policy. o Manages discovery and documents as-is and to-be business processes flows, inputs and outputs. o Leads the documentation of existing business processes. o Leads business requirement gathering and elicitation with business and technical resources, including stakeholder needs analysis, translations of statements of needs into actionable technical and functional requirements and use cases for assigned projects. This position must communicate with the PMO Manager to ensure that changes support the greater strategic goals of the application for the Program Offices/ Bureaus. o Manages project scope through established change management processes, leading evaluation and analysis of requested changes and, working with the technical team, making recommendations for release scope changes or reprioritizations. o Establishes, manages, and maintains requirement traceability in the Requirements Traceability Matrix (RTM). o Responsible for creating and maintaining accurate and current state of work items (requirements, change requests, etc.) for assigned projects. o Develops and manages a requirements management plan, to include planning, scoping, prioritization, change management, and status reporting for assigned projects. o Sets controls and estimations for monitoring requirements definition in order to ensure timely and accurate completion in line with the overall project plan. o Solicits and documents stakeholder signoff for elicited requirements in the Business Requirements Document (BRD). o Provides input and assistance for release planning, scoping, and prioritization application to a highly complex IT system, for enterprise applications or Program Office/Bureau applications. o Develops and manages a test plan, to include planning, creating test cases, executing test scripts, tracking progress, managing issues to resolution, and status reporting for assigned projects. o Responsible for creating and maintaining accurate and current state of test cases, suites, and plans, to included execution of test scripts and results reporting for assigned projects. o Responsible for coordination of acceptance and regression testing; and may conduct testing for assigned projects. o Plans and documents testing strategy for functional, integration and regression testing in the test plan. o Working with the Program Offices/Bureaus, gathers testing requirements for automated systems by using various techniques or reviewing change control board (CCB) results, analyzing requirements, and making recommendations based on testing processes, procedures, functions and work methods, and coordinating testing activities with bureau application developers and technicians. o Resolves testing issues of varying complexity for assigned projects, by receiving and analyzing information from IT technicians or others, coordinating resolution efforts, determining the need to correct deficient testing processes, and communicating with IT when testing process changes. o Sets controls and estimations for monitoring testing efforts in order to ensure timely and accurate completion in line with the overall project plan. o Serve as primary contact for assigned projects, providing enterprise IT governance and process guidance for Level 1 & 2 projects across HHS IT DC teams and applications. o Assist with coordinating Architecture Review Board (ARB) meetings and providing peer review services, as requested. o Providing enterprise process guidance for business processes and procedures of analysis, requirements, testing, and change management (CM) for the HHS IT DC PMO program offices/bureaus supported. o Serves as BA mentor and peer review contact of assigned projects for business process analysis, requirements, testing, and training documentation. o Responsible for stakeholder relationship management, setting stakeholder expectations, balancing needs of the stakeholders with the resources of the IT staff. o Creates and maintains communications, training materials, and user documentation, as applicable, for assigned projects. o Manages and maintains the Project Management documentation templates for requirements, testing, and user training. o Provide backup coverage for colleagues within the PMO. o Provide additional support for HHS IT DC enterprise and/or program office/bureau applications as needed. o Perform other related duties and special projects as assigned. Purpose and standards will be given at the time of each assignment. o Travel to perform duties, receive training, and conduct/attend meetings, as needed. o If requested, will adjust their schedule to accommodate adjustments to their schedule to accommodate working from the office. o Act as a liaison between external federal and state for the program office/bureaus for projects that they are supporting. o Establish proficiency in the below IT Systems used or required: • Program Office/Bureaus specific applications • ServiceNow (SNOW) • Daptiv - Project Portfolio Management (PPM) tool • Azure DevOps • Microsoft Office 365 applications: Visio (Extreme Proficiency) SharePoint Word, Excel, PowerPoint Teams Snipping Tool OneNote o Collaborate with HHS IT DC PMO to establish and document processes, procedures, artifacts (templates). o Oversee the set-up and creation of the “lessons learned” process within the HHS IT DC PMO with focus on continual process improvements (CPI). |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. This position functions as a Business Analyst lead for the HHS IT DC PMO providing support across DHS, DOH, PDA and DDAP. Work assignments may be self-initiated or assigned by the supervisor and the position is expected to work independently. The incumbent carries out the planning, coordinating, and directing of assigned activities and projects. Work assignments may be project oriented with general instructions as to scope of assignment and broad objectives to be achieved. The incumbent is delegated the authority to provide oversight of technical decisions related to systems and services and for development and project management activities as assigned. Decisions and work products are subject to review by the PMO Manager for compliance with policies, soundness of conclusions, and effectiveness of results. Completed work assignments are communicated to the PMO Manager through verbal and written reports; completed assignments may be reviewed by the PMO Manager for approval. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Experience: 1. One (1) year as a Business Analyst 2 (BA2); or 2. Two (2) years of business process analysis experience and a bachelor’s degree; 3. Six (6) years of business process analysis experience; or 4. An equivalent combination of experience and training. Licenses, registrations, or certifications: 1. Preferred, Business Analysis Body of Knowledge (BABOK) certification. 2. N/A Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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