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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50389413 |
Description Activated On: 10/29/2026 3:45:25 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is located in the Office of Children, Youth and Families, Bureau of Policy, Programs and Operations, Division of Operations. The position is responsible to manage the legally mandated operation of ChildLine and Abuse Registry Section that consists of the following: • The ChildLine Unit receives and responds to a large volume and variety of calls and electronic reports regarding the care of children, particularly reports of suspected child abuse/neglect, and the responsibilities/provisions of the Child Protective Services Law. The ChildLine Unit uses the Child Welfare Information Solution (CWIS) to transmit child abuse/neglect reports received to the appropriate entity for investigation or assessment. The ChildLine Unit is staffed 24/7/365. • The Clearance Verification Units that receive and respond to requests for child abuse history certifications and FBI criminal history record checks from certain individuals who work or volunteer with children. This unit ensures processing of child abuse history certifications within mandated timeframes. They also interpret federal criminal history records to determine whether the individual is disqualified from service based on Pennsylvania statute. This position is identified as essential. It supports a critical business function and when there is a declaration of an office closing, emergency or disaster, the incumbent may be required to participate/assist in those functions to aid the business continuity process. As such, the incumbent may be required to remain at or report to work at headquarters or an alternate site and be available or reachable by telephone during the recovery process. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. • Establish performance standards and expectations; monitor employee performance; develop staff and provide staff recognition; provide constructive feedback, coach and discipline as needed; manage leave and attendance; select job candidates in accordance with Commonwealth policies; ensure fair and equitable treatment. • Facilitate organizational changes which include mentoring, communicating, coaching, counseling, and developing relationships among staff dealing with the implementation of technology, procedures, policy, legislation, workplace demands and workflow changes. • Plan, direct and manage the overall administration and operation of the ChildLine and Clearance Verification units. This includes but is not limited to personnel issues, work management, etc. • Lead staff by example in the areas of professional conduct, work habits, and teamwork (i.e. adherence to agency leave and attendance policies, timely response to inquiries or assigned projects, etc.) • The employee exercises considerable independent judgment in performing a variety of tasks under the supervision of the Director of the Division of Operations. • Responsible for oversight of the Statewide database for the purpose of ensuring that information being maintained in the database is in accordance with the Child Protective Services Law and departmental regulations. • Responsible for oversight and evaluation of work production and flow of work, including the use of data/statistics in evaluating the effectiveness of current practices and procedures and using data to inform decision making. • Responsible for evaluating and monitoring the use of over-time; including reassessing policies and procedures pertaining to the use of over-time on a regular basis to ensure appropriate use of over-time. • Provide consultation, guidance, education and training to other agencies pertaining to the operations and procedures of the child abuse hotline and/or the background check processes, including consultation on case specific issues. • Work collaboratively with unions and union representatives on issues in accordance with agreements between the Commonwealth and SEIU and/or AFSCME. • Participate in reviewing appeals of child abuse reports to ensure timely decisions are made, due process rights are protected, and the program files properly reflect the related decisions. • Responsible for preparing correspondence to inquiries about program information, issues and operations by developing draft responses for other department executives, providing responses to press inquiries, analyzing and recommending responses for proposed legislation, and handling telephone inquiries to respond to the public concerns about child abuse. • Assist in reviewing production data and information used in writing the annual Protective Services Report. • Provides or arranges consultation to casework staff after normal business hours to ensure supervisory coverage on a 24-hour/day basis. • Responsible for assisting with the development of ChildLine's continuity of operations plan (COOP); including evaluating any necessary changes and modifications to those plans on an annual basis. • Responsible for timely notification to the appropriate parties (as established in the COOP plan) for situations related to the ChildLine data base and ChildLine phone system for the child abuse hotline and background check units when those systems become inoperable. • Perform other related duties and special projects as assigned to support the operation of the Division of Operations and the Office of Children, Youth and Families. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Decisions are made with considerable independence, including but not limited to; the application of regulations and procedures, recruitment and selection of new staff, managing unit operations, and providing input for system enhancements. High profile issues are appropriately elevated to the Division Director for resolution. Any potential issues related to CWIS or impacting child safety must be immediately elevated to Management. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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