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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50429809 |
Description Activated On: 7/16/2026 1:17:03 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The employee in this position is a liaison between the Department of Human Services and Pennsylvania’s Adult Protective Services (APS) agencies. The employee, under the supervision of the program manager, provides policy and procedure interpretation, technical assistance and guidance regarding protective services and guardianship. The employee will assist with monitoring the agencies to ensure adherence to contractual standards, the requirements set forth in the APS Act (Act 70 of 2010) and the regulations (once promulgated) for the purpose of detecting, preventing, reducing and eliminating abuse, neglect, exploitation and abandonment of adults in need. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. •Reviews APS contractor(s) investigative performance and provides appropriate feedback to ensure quality and consistency. • Provides recommendations for training based off the monthly monitoring results to team members. • Oversee the submitted corrective action plans by the APS contractor(s) and monitors implementation and compliance. • Coordinates performance audits for corrective action plans. • Develop and implement annual performance audit to assure APS contractor demonstrates improvement in current and future monitoring standards • • Provides consultation and technical assistance to APS contractor(s), with emphasis on assisting the agencies to establish appropriate and lasting service connections for consumers with complex and difficult needs. • Supports when needed the processing of requests from the APS contractor(s) as identified and required in the contract in a timely manner. • Provides direct supervision to Department of Human Services (DHS) contracted program specialists (complex case managers) and administrative assistant. • Assists in the creation and implementation of a complex case manager policy and procedure manual. • Liaison between DHS program offices, including but not limited to Office of Long-Term Living, Office of Developmental Programs, and the Office of Mental Health and Substance Abuse, and the APS contractor on matters related to available services, eligibility requirements, and application processes. • Establishes and maintains cooperative working relationships with DHS regional program offices, county service coordination agencies, county administrative entities, and local service providers to effect timely provision of needed services for APS clients. • Troubleshoots complex APS cases and identifies available service resources to meet the needs for clients with multiple barriers to service. • Assists APS contractor with identifying existing service programs to help keep APS program spending within budgetary limits. • Convenes meetings between Department program offices, county staff, and APS contract staff. • Serve as back up for areas of invoicing, policy/procedure, and/or training • Assist when needed with the APS Questions email account • Coordinate annual contract monitoring and follow through to completion • Receives and records reports of alleged abuse and neglect of adults with disabilities between the ages of 18 and 59 in accordance with the mandatory reporting requirements of the Adult Protective Services Act, as needed. • Applies federal and state rules, regulations, statutes, and policy. • Responds to and investigates complaints about contractor services. • Assists in the development and/or modification to the database utilized to document APS investigations. • Maintains regular communication with Supervisor on complex, media, and high-profile cases. • Performs other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. The employee will be responsible for ensuring that the contracted protective service agency/agencies are operating consistent with best practice, established policy and regulations. The employee will determine if a contracted protective service agency is not acting in accordance with the contact provisions and if some type of remedial or legal action is necessary. The employee, based upon data and information submitted by contracted protective services agencies, will determine if policy or contract changes are necessary. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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