Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50437782	Description Activated On: 12/15/2025 9:14:59 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

Receives, interprets, transmits, and coordinates communications and activities in the twenty-four (24) hour operations monitoring center in providing support to parole supervision staff.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Monitors the Board’s radio frequency on the Pennsylvania (PA) statewide radio network (PA-STARNet) in providing assistance to parole supervision staff as requested.

Monitors the Global Positioning System (GPS) internet program to detect GPS device infractions such as those caused by illegal tampering, removal, loss of signal, or when offender leaves designated area. Notifies responsible agent and/or law enforcement of infraction via telephone and continues to monitor device status until resolved.

Enters wanted person entries into National Crime Information Center (NCIC) when alerted by Community Correction Center/Community Contract Facility staff that parolees have failed to arrive, left the program without permission, or failed to return to the program as scheduled. Cancels such entries when absconders are apprehended, or return to the program. Additionally, makes entries at the request of field staff or other Bureaus within the Agency.

Monitors the Pennsylvania State Police (PSP) Commonwealth Law Enforcement Assistance Network (CLEAN) and NCIC computer systems. Receives and interprets CLEAN/NCIC messages, communicating with the transmitting agency as necessary. Responds to ‘hits’ received from nationwide law enforcement at the local, state, and federal level regarding the location and/or apprehension of probation and parole violators. Assists in ascertaining such offenders’ identity by reviewing the electronic case records of offenders to ensure that the offender in question is under the Board’s jurisdiction, the nature of the offense, the status of the offender’s parole/probation, to determine which parole supervision staff is to be notified, and that the offender is properly detained. Electronically communicates with parole supervision staff regarding apprehended absconders or arrested violators.

Obtains criminal history record information from CLEAN/NCIC in response to requests from Board employees.

Reviews Justice Network (J-Net) notifications on offenders arrested on new criminal charges, PA Department of Transportation address changes, protection from abuse orders, death notifications, court case dispositions, and warrants issued by other jurisdictions. Verifies information and forwards to parole supervision staff for proper action.

Verifies the supervision status of arrested probationers and parolees for law enforcement agencies and validity of outstanding absconder warrants. Issues detainers to ensure the detention of absconders or arrested probationers/parolees pending appropriate supervision staff intervention or Board action. Electronically provides Board detainers to police departments or other criminal justice agencies to facilitate the lodging of absconders or arrested violators in correctional facilities pending further investigation by parole supervision staff. Forwards all information regarding any arrest to the assigned parole supervision staff for follow-up investigation and hearing preparation.

When absconder or arrested probationer/parolee is located outside of the Commonwealth, issues an interstate detainer to ensure the detention of the absconder/violator until positive identification can be made. Transmits information regarding the detention via e-mail to the appropriate district and to the Division of Interstate Services for further action/follow-up.

Maintains oversight of the Board’s electronic monitoring computer for alerts and violation notices. Contacts offenders by telephone when electronic monitoring violations occur in an attempt to verify that the offender is at the approved residence. When verification does not occur, contacts the assigned parole supervision staff. Assesses offender’s notification level to determine the need to call out parole supervision staff. Communicates all electronic monitoring activity to assigned parole supervision staff.

Answers the Board’s 1-800 number and responds to inquiries and requests received and assesses emergency level of the call. Communicates high-level emergencies immediately to the assigned parole supervision staff for response. Electronically notifies parole supervision staff of non-emergency situations and notifies the caller to contact the assigned agent.

Notifies the appropriate Deputy Executive Director and the appropriate Regional Director on major incidents involving law enforcement or parole supervision staff to provide incident details, action taken and/or directions issued.

Maintains an accurate automated log of events throughout the duty shift concerning CLEAN/NCIC, radio frequency and GPS alerts, and telephone answering service activities and assures compliance with Board policy and procedures.

Relocates to the alternate work site to ensure that 24/7 communications continue when the primary location is deemed uninhabitable. Participates in yearly drills to ensure continuity of operations.

Schedules and attends required training each fiscal year.

Performs other related duties.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

In response to arrest notifications, 1-800 calls, and electronic monitoring notifications, determines the nature of the call (emergency or non-emergency), if troubleshooting is required, and/or when and how to relay pertinent information to Board staff.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

N/A

Licenses, registrations, or certifications:

1.   Commonwealth Law Enforcement Assistance Network (CLEAN) Certificate

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Maintain OMC case controls, databases, offender records and files. Compile and organize files and records.
2.	Obtain and maintain CLEAN/NCIC and JNET certifications.
3.	Utilize computer software & other office equipment to conduct Commonwealth business.
4.	Respond in a timely manner to all communications.
5.	Communicate clearly and effectively both orally and in writing.
6.	Report to alternate worksite with required equipment and material when necessary.
7.	Remain calm under stressful conditions.
8.	Read, analyze, and interpret procedures and automated offender records.
9.	Prioritize responsibilities.
10.	Establish and maintain effective working relationships.