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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50465122 |
Description Activated On: 12/23/2025 9:52:25 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position is a Human Services Program Representative 1 and is responsible for providing technical assistance to the Adult Protective Services (APS) program contractor(s); serves as liaison between the APS contractor, Department program offices, county governments, local service coordination agencies, and other service providers to ensure timely enrollment of adults needing APS services; develops and maintains service resource contacts across the state at the local level; and helps minimize APS service funding expenditures by assisting the APS contractor to identify available services from established programs. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. • Monitors APS contractor(s) investigative performance and provides appropriate feedback to ensure quality and consistency. • Provides consultation and technical assistance to APS contractor(s), with emphasis on assisting the agencies to establish appropriate and lasting service connections for consumers with complex and difficult needs. • Processes requests from the APS contractor(s) as identified and required in the contract in a timely manner. • Liaison between DHS program offices and the APS contractor on matters related to available services, eligibility requirements, and application processes. • Establishes and maintains cooperative working relationships with DHS regional offices, county service coordination agencies, and local service providers to effect timely provision of needed services for APS clients. • Troubleshoots complex APS cases and identifies available service resources to meet the needs for clients with multiple barriers to service. • Assists APS contractor with identifying existing service programs to help keep APS program spending within budgetary limits. • Convenes meetings between Department program offices, county staff, and APS contract staff. • Responsible for one of three areas invoicing, policy/procedure, or training as directed • Serve as back up for areas of invoicing, policy/procedure, and/or training • Assist when needed with the APS Questions email account • Participate in contract agency reviews and evaluations. • Receives and records reports of alleged abuse and neglect of adults with disabilities between the ages of 18 and 59 in accordance with the mandatory reporting requirements of the Adult Protective Services Act, as needed. • Applies federal and state rules, regulations, statutes, and policy. • Responds to and investigates complaints about contractor services. • Provides training to contractors, county agencies, administrative entities, facilities, and Department program staff regarding the APS program, as needed. • Research and drafts APS program policy and procedure. • Assists in the development and/or modification to the database utilized to document APS investigations. • Maintains regular communication with Supervisor on complex, media, and high-profile cases. • Performs other duties as assigned. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Decisions are made independently and through discussion with the Human Services Program Representative 2. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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