Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50470223	Description Activated On: 11/18/2024 10:21:35 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

Receives, analyzes, interprets, transmits, and coordinates communications and activities received from CLEAN/NCIC/JNET, the Board’s 800 number, various law enforcement agencies, county and state correctional agencies, and the Board’s two-way radio in the twenty-four (24) hour operations monitoring center, to provide support to field supervision staff.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Monitor the Board's two-way radio system and provide assistance to parole supervision staff by logging agents on/off duty, tracking the transport of parolees, and other parole supervision staff requests.

Enters wanted person entries into National Crime Information Center (NCIC) when alerted by Community Correction Center/Community Contract Facility staff that parolees have failed to arrive, left the program without permission, or failed to return to the program as scheduled. Cancels such entries when absconders are apprehended, or return to the program. Additionally, makes entries at the request of field staff or other Bureaus within the Agency.

Calls out overtime for Agents after-hours or at the request of field supervision staff to staff transports and/or hospital details by using the VOSS procedure. Credits and equalizes the overtime by updating the appropriate District Office VOSS forms and notifies field supervision staff of the update.

Monitors the Pennsylvania State Police (PSP) Commonwealth Law Enforcement Assistance Network (CLEAN) and NCIC computer systems. Receives and interprets CLEAN/NCIC messages, communicating with the transmitting agency as necessary. Responds to 'hits' received from nationwide law enforcement at the local, state, and federal level regarding the location and/or apprehension of probation and parole violators. Assists in ascertaining such offenders' identity by analyzing the electronic case records of offenders to ensure that the offender in question is under the Board's jurisdiction, the nature of the offense, the status of the offender's parole/probation, to determine which parole supervision staff is to be notified, and that the offender is properly detained. Electronically communicates with parole supervision staff regarding apprehended absconders or arrested violators.

Obtains criminal history records, vehicle registration records, and gun registry records and information from CLEAN/NCIC in response to requests from Board employees.

Reviews Justice Network (J-Net) notifications on offenders arrested on new criminal charges, PA Department of Transportation address changes, protection from abuse orders, death notifications, court case dispositions, and warrants issued by other jurisdictions. Verifies information and forwards to parole supervision staff for proper action.

Verifies the supervision status of arrested probationers and parolees for law enforcement agencies and validity of outstanding absconder warrants. Analyzes offender’s file, controlling sentence information, and maximum dates to issue detainers to ensure the detention of absconders or arrested probationers/parolees pending appropriate supervision staff intervention or Board action. Electronically provides Board detainers to police departments or other criminal justice agencies to facilitate the lodging of absconders or arrested violators in correctional facilities pending further investigation by parole supervision staff. Forwards all information regarding any arrest to the assigned parole supervision staff for follow-up investigation and hearing preparation. Submits information into the Captor note system and uploads appropriate paperwork into the OnBase system.

When absconder or arrested probationer/parolee is located outside of the Commonwealth, confirms positive identification of parolee and analyzes offender’s file, controlling sentence information, case type, and maximum dates to issue an interstate detainer to ensure the detention of the absconder/violator. Transmits information regarding the detention via e-mail to the appropriate district and to the Division of Interstate Services and the Extradition Unit for further action/follow-up.

Answers the Board's 1-800 number and responds to inquiries and requests received and assesses emergency level of the call. Communicates high-level emergencies immediately to the assigned parole supervision staff for response. Electronically notifies parole supervision staff of non-emergency situations and notifies the caller to contact the assigned agent.

Notifies the appropriate Deputy Executive Director and the appropriate Regional Director on major incidents involving law enforcement or parole supervision staff to provide incident details, action taken and/or directions issued.

Maintains an accurate automated log of events throughout the duty shift concerning CLEAN/NCIC, JNET, radio frequency, and telephone answering service activities and assures compliance with Board policy and procedures.

Relocates to the alternate work site to ensure that 24/7 communications continue when the primary location is deemed uninhabitable. Participates in yearly drills to ensure continuity of operations.

Schedules and attends required training each fiscal year.

Performs other related duties.

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

In response to arrest notifications, 800-calls, and radio transmissions, determines the nature of the notification (emergency or non-emergency), handles the notification according to OMC procedure, and determines when and how to relay pertinent information to Board staff; analyzes offender’s file, controlling sentence information, case type, and maximum dates for the issuance of Board detainers and entry into NCIC.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

N/A

Licenses, registrations, or certifications:

1.   Commonwealth Law Enforcement Assistance Network (CLEAN) Certificate

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Obtain and maintain CLEAN/NCIC and JNET certifications.
2.	Analyze offender files, controlling sentence information, case type, and maximum dates to accurately prepare and disseminate Board warrants.
3.	Utilize Agent VOSS after-hours or at the request of supervision staff to staff transports and/or hospital details and credits and equalizes overtime.
4.	Use CLEAN/NCIC to enter and cancel warrants for absconded parolees.
5.	Read, analyze, interpret, and maintain OMC case controls, databases, offender records/files and compile and organize files and records.
6.	Determine priority of notifications and responsibilities and respond in a timely manner to all communications.
7.	Utilize computer software and office equipment to conduct Commonwealth business.
8.	Communicate clearly and effectively both orally and in writing.
9.	Remain calm under stressful conditions and works independently.
10.	Report to alternate worksite with required equipment and materials as necessary.