Position Description

Commonwealth of Pennsylvania
POSITION DESCRIPTION FOR JOB POSTING
Position Number: 50492869	Description Activated On: 1/9/2025 9:58:52 AM

Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively.

As an intern for the Bureau of Workforce Partnership & Operations, interns will get an inside look into the landmark legislation, the Workforce Innovation and Opportunities Act of 2014, designed to strengthen and improve our nation’s public workforce system and help Americans get into high-quality careers, while helping employers hire and retain a skilled workforce. Interns will experience social services and case management firsthand through a variety of duties within the PA CareerLink Office, assist with intake processes to provide referrals to appropriate resources, work with the Career Resource Center, and provide workshop support.

Interns will gain experience with customer-centered services designed to enhance workforce development activities and service strategies for jobseekers and employers.

Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor.

Learn and apply knowledge of workforce development programs, services, policies, regulations, legislation, and procedures.

Maintain and continually improve knowledge of Microsoft applications for work products and services.

Assist CareerLink® staff to conduct vocational and career assessments of jobseekers. Identify suitability for and/or barriers to employment/training as well as appropriate tools and resources for jobseekers to achieve employment goals.

Support CareerLink® staff to provide intake services to jobseekers and employers. Assist CareerLink® staff with workshops, presentations, and orientations to services, career counseling and coaching on résumé-writing, interviewing, job search, networking, and other topics.

Coordinate and provide services with CareerLink® staff using a case management approach, assisting the jobseeker to develop employment goals; create and modify an Individual Employment Plan (IEP); coordinate support and related services with other providers; track progress toward goals

Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature.

Decision making will be in conjunction with supervisor or other CareerLink(R) staff support, guidance and assistance.

Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License

Experience:

Currently enrolled in college full-time (carrying 12 or more undergraduate credits, or 9 or more graduate credits).
Enrolled full-time for the upcoming fall semester by the start of the internship in an applicable major.
Be in good academic standing (as defined by a GPA of 2.0 or higher).
Completed your first year in a two-year associates degree program or a four-year bachelor's degree program.

Licenses, registrations, or certifications:

1.   N/A

2.   N/A

3.   N/A

4.   N/A

5.   N/A

6.   N/A

Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.

1.	Build effective working relationships with internal and external customers and partners.
2.	Learn applicable workforce development laws and policies.
3.	With assistance, provide career guidance and assessment.
4.	With assistance, provide services to employers and jobseekers.
5.	With assistance, provide labor market information to businesses and jobseekers.
6.	With assistance, promote PA CareerLink® services to businesses, community organizations, and the public.
7.	Document activities and services in CWDS.
8.	Communicate professionally, clearly, and concisely both orally and in writing.
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