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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50505101 |
Description Activated On: 7/27/2026 3:51:40 PM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. This position analyzes and evaluates agency programs and projects to determine the extent to which the goals and objectives are being met, develop solutions and recommendations for program or policy changes and to determine the impact of program changes on efficiency and effectiveness. This position serves as Program Manager and principal analyst for the BSBO Survey Center and oversees development and maintenance of BOI’s program and project assessment tools. This position reports to the Program Analyst 4 in the Transportation Bureau of Strategic Business Operations (BSBO). |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Performs advanced professional work in the analyzing, managing, coordinating, and implementing of Agency Survey Program initiatives. Provides planning, technical advice, direction, and support for PennDOT’s Survey Center Program. Serves as the single point of contact and technical resource for survey operations and analysis for all PennDOT county, district, and central office staff in Pennsylvania. Manages the Strategic Business Operations' Survey Center, specifically by maintaining the survey master schedule and assignments, documenting survey data collection and reporting requirements and ensuring these requirements are met and ensuring survey data integrity and security in compliance with Agency IT security and related policies. Advises survey users on survey design and question development, monitors active surveys and recommends actions to ensure adequate response characteristics, and manages survey data. Uses appropriate software tools to collect survey data based on survey and question designs agreed upon with survey users. Monitors progress of active surveys and develops recommendations for maintaining or improving survey response characteristics to ensure statistical validity and usefulness of survey results. Applies statistical, and/or mathematical methods to analyze survey data, prepares reports, tables, charts, and graphs, and develops written reports, where needed, to present key survey results and make recommendations for improving agency operations. Prepares complex multi-worksheet MS Excel workbooks utilizing statistical, mathematical, look-up/reference, logical and other Excel functions, as well as Excel data tools, charts/graphs, etc. These workbook tools may be used in conjunction with agency projects or initiatives, or as standalone tools used by agency staff to complete statistical or financial evaluations of programs and projects. Uses tools such as MS PowerBI to provide enhanced data visualizations and dashboards. Formats outputs to provide easy to access to data to meet customer needs. As assigned, reviews and evaluates agency programs and projects to measure and document their impacts and assess their effectiveness in the context of agency strategic objectives and operational needs. Performs research, as assigned, to gather information, collect data, and perform statistical or financial analysis used for evaluating agency programs and projects and to make recommendations for changes or improvements to agency programs or projects. Develops reports and delivers presentations for agency staff, agency leadership, and public stakeholders. Develops and maintains policy documents, manuals and similar documents as assigned. Performs other duties as assigned to support agency objectives and operational needs. Safety: 1. Assess your environment and be responsible for your safety, the safety of co-workers, and the public. 2. Attend required safety training and adhere to the requirements of all safety manuals, policies, and laws. 3. Immediately report to your supervisor any incident, unsafe practice, or near miss. 4. When in an enclosed environment (office buildings, confined spaces, flagger stations, equipment pinch points, etc.), know your evacuation process and escape route, your communication protocols, and appropriately react in the event of an incident. Workforce Succession Planning: Take an active role in succession planning by completing a Career Development Plan in collaboration with the supervisor. In conjunction with the supervisor, participate in knowledge management/transfer by identifying key aspects of the job and sharing explicit and tacit program/technical knowledge with other employees. Continuous Process Improvement: Employees are encouraged to continuously look for opportunities to innovate and improve the Department to better meet the needs of our customers by suggesting changes that could result in better work product. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Work is assigned by the supervisor in a broad outline and/or objectives. Work is performed independently with assistance given in unique circumstances, or on new or different assignments. Work is reviewed by the supervisor upon completion of assignments for compliance with general instructions, soundness of conclusions and recommendations, and overall effectiveness. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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