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Commonwealth of Pennsylvania |
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POSITION DESCRIPTION FOR JOB POSTING |
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Position Number: 50540358 |
Description Activated On: 7/16/2025 8:36:09 AM |
Position Purpose: Describe the primary purpose of this position and how it contributes to the organization’s objectives. Example: Provides clerical and office support within the Division to ensure its operations are conducted efficiently and effectively. The individual in this position performs a variety of technical analysis duties to ensure the integrity of the Driver Licensing and Control (DL&C) system, State-to-State and REAL ID systems application support, and Vehicle Titling and Registration applications to ensure the systems are functioning properly to meet operational needs. This employee works with IT programming staff and business staff to implement changes to systems requested by the Driver and Vehicle Services management team. This position provides ongoing State-to-State and REAL ID systems applications support, discrepancy resolution, statistical data analysis and collection, and program testing. This position reports to a Business Analyst 2 in the DVS Program Management Office. |
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Description of Duties: Describe in detail the duties and responsibilities assigned to this position. Descriptions should include the major end result of the task. Example: Types correspondence, reports, and other various documents from handwritten drafts for review and signature of the supervisor. Performs moderately complex analytical functions related to the development, modification, and operability of the State-to-State and REAL ID systems application. Documents process changes as needed for State-to-State and REAL ID systems application changes. This will include attending business meeting, writing test case specification conditions, and reviewing business requirements. Employee performs a variety of analytical duties associated with the support and maintenance of the adaptation to electronic data processing methods to several applications including: State-to-State and REAL ID systems applications, Drivers Licensing and Control Systems (DL&C)components, Vehicle Titling and Registration (VR) applications, Online Driver and Vehicle Services (eGov); .Centric, Placards, Dealers, Inspections/Emissions, Opex/Quantum, Exam Scheduling, ELT, Financial Responsibility, Gatekeeper, NMVITIS, Dealer Contact Services, LPR, VINtelligence, ARP/CMV, Mobile Applications, MEDs, NIC/PAI, EDMS, as well as other applications as assigned. Develops testing plans and scripts as it relates to system enhancements, new projects, or resolution of defects to ensure business needs are met and State-to-State and REAL ID systems are functioning properly. Participates in the planning, conditions, and evaluation of testing activities. Analyzes the results of executed testing scripts and prepares reports documenting discrepancies and deviations from the expected results. Communicates verbally and in writing with External management level personnel with BSM and BIO Contractors, Internal Business/Processing Areas (IE: DEX, RSOS, Counter, Inspections, Messengers, Fee Accounting, Dealers, Restorations, Paid Information, OL/PL, School Bus, Photo/Licensing, NDR, Corrections, Sanctions), External Business Partners (IE: OLM's OLRP's, Auctions, AAMVA, integrators), Product Vendors, Law Enforcement (IE: JNET, PSP, DOC) and others as assigned. Researches user reported system problems through onsite analysis of abnormal processing conditions and determines improved business process or workarounds to enable processing functions. Documents issues and/or new needs in the Tracking systems, provides updates to the entries as needed, and tracks entries through to completions. Works with the business areas and BSM/contracted vendors to ensure that requested enhancements are made in a timely manner. Assists in providing direction to the user community in the development of workflow/procedures to support program and system changes. Responsible for the development of and updates to a desk manual and various procedures. Must frequently carry out responsibilities with a minimum of written and oral instructions from management staff. Provides help desk support for operational questions and issues from business staff. Responsible for timely communication of status and resolution of issues through daily meetings with manager. Serves as Point of Contact (POC) for business staff in troubleshooting application, State-to-State, and REAL ID systems issues. Performs related work as required. Comply with the SA Customer Service Policy, and ensure that Commonwealth Information Technology Bulletins (ITBS) are utilized in all work performed. Other job duties as assigned This position will be headquartered at the above address with partial telework schedule. |
Decision Making: Describe the types of decisions made by the incumbent of this position and the types of decisions referred to others. Identify the problems or issues that can be resolved at the level of this position, versus those that must be referred to the supervisor. Example: In response to a customer inquiry, this work involves researching the status of an activity and preparing a formal response for the supervisor’s signature. Responsibilities and duties are carries out in accordance with Commonwealth and Department policies, plans, practices, procedures, and with direction by business Analyst Supervisor, DVS Program Management Office Manager, and Director of DVS PMO. General and specific instructions are received from the supervising Business Analyst III. Evaluation of work performance is based on supervisor's continuing review of work completed and on information gained through periodic conference. Work is assigned with general instruction by Unit Supervisor. Work is reviewed by Unit Supervisor for efficiency, completeness, and end result. Uses independent judgment in reviewing system discrepancies. Identifies possible causes and recommends possible solutions to our internal and external customers. |
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Requirements Profile: Identify any specific experience or requirements, such as a licensure, registration, or certification, which may be necessary to perform the functions of the position. Position-specific requirements should be consistent with a Special Requirement or other criteria identified in the classification specification covering this position. Example: Experience using Java; Professional Engineer License Experience: Licenses, registrations, or certifications: 1. N/A 2. N/A 3. N/A 4. N/A 5. N/A 6. N/A |
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Essential Functions: Provide a list of essential functions for this position. Example: Transports boxes weighing up to 60 pounds.
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